/* =========================================================
   ChatISP - estilos do painel
   Consome os tokens --d2-* do design system (d2.css).
   ========================================================= */

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  background: var(--d2-bg);
  color: var(--d2-text);
  font-family: var(--d2-font-sans);
  font-size: 14px;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}

:root {
  --ci-sombra-1: 0 1px 2px rgba(15, 23, 42, .05), 0 1px 1px rgba(15, 23, 42, .03);
  --ci-sombra-2: 0 8px 24px rgba(15, 23, 42, .09), 0 2px 6px rgba(15, 23, 42, .05);
  --ci-brand-tinta: rgba(16, 185, 129, .11);
  --ci-brand-borda: rgba(16, 185, 129, .28);
  --ci-bolha-enviada: #047857;
  --ci-bolha-enviada-texto: #ecfdf5;
  --ci-tick-lida: #53bdeb;
  --ci-doodle: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='360' height='360' viewBox='0 0 360 360'%3E%3Cg fill='none' stroke='%23047857' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round' opacity='.055'%3E%3Cg transform='translate(26 18) rotate(-8) scale(1.5)'%3E%3Cpath d='M21 11.5a8.5 8.5 0 0 1-7.6 8.5 8.4 8.4 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 8.5-8.5h.5a8.48 8.48 0 0 1 8 8z'/%3E%3C/g%3E%3Cg transform='translate(146 12) rotate(6) scale(1.5)'%3E%3Cpath d='M5 12.55a11 11 0 0 1 14.08 0'/%3E%3Cpath d='M8.53 16.11a6 6 0 0 1 6.95 0'/%3E%3Ccircle cx='12' cy='20' r='.6'/%3E%3C/g%3E%3Cg transform='translate(268 26) rotate(-5) scale(1.5)'%3E%3Crect x='3' y='14' width='18' height='7' rx='2'/%3E%3Cpath d='M7.5 14V9'/%3E%3Cpath d='M16.5 14V5'/%3E%3Ccircle cx='7' cy='17.5' r='.5'/%3E%3Ccircle cx='11' cy='17.5' r='.5'/%3E%3C/g%3E%3Cg transform='translate(88 84) rotate(8) scale(1.5)'%3E%3Cpath d='M1.5 12.5l4 4 7-7.5'/%3E%3Cpath d='M8.5 15l2 2 8.5-9'/%3E%3C/g%3E%3Cg transform='translate(208 92) rotate(-7) scale(1.5)'%3E%3Cpath d='M3 18v-6a9 9 0 0 1 18 0v6'/%3E%3Cpath d='M21 19a2 2 0 0 1-2 2h-1a2 2 0 0 1-2-2v-3a2 2 0 0 1 2-2h3z'/%3E%3Cpath d='M3 19a2 2 0 0 0 2 2h1a2 2 0 0 0 2-2v-3a2 2 0 0 0-2-2H3z'/%3E%3C/g%3E%3Cg transform='translate(316 106) rotate(10) scale(1.4)'%3E%3Cpath d='M13 2L3 14h9l-1 8 10-12h-9z'/%3E%3C/g%3E%3Cg transform='translate(18 152) rotate(-6) scale(1.5)'%3E%3Cpath d='M4 20v-4'/%3E%3Cpath d='M9 20v-8'/%3E%3Cpath d='M14 20v-12'/%3E%3Cpath d='M19 20V4'/%3E%3C/g%3E%3Cg transform='translate(140 168) rotate(12) scale(1.4)'%3E%3Cpath d='M22 2L11 13'/%3E%3Cpath d='M22 2l-7 20-4-9-9-4z'/%3E%3C/g%3E%3Cg transform='translate(258 182) rotate(-10) scale(1.4)'%3E%3Cpath d='M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6A19.79 19.79 0 0 1 2.12 4.18 2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.36 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.34 1.85.57 2.81.7A2 2 0 0 1 22 16.92z'/%3E%3C/g%3E%3Cg transform='translate(56 238) rotate(7) scale(1.5)'%3E%3Cpath d='M1.5 12c3-4.5 6 4.5 9 0'/%3E%3Crect x='13' y='9' width='5.5' height='6' rx='1.5'/%3E%3Cpath d='M18.5 10.5h3'/%3E%3Cpath d='M18.5 13.5h3'/%3E%3C/g%3E%3Cg transform='translate(188 252) rotate(-5) scale(1.5)'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='M2 12h20'/%3E%3Cpath d='M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z'/%3E%3C/g%3E%3Cg transform='translate(300 264) rotate(8) scale(1.5)'%3E%3Cpath d='M21 11.5a8.5 8.5 0 0 1-7.6 8.5 8.4 8.4 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 8.5-8.5h.5a8.48 8.48 0 0 1 8 8z'/%3E%3Ccircle cx='8.5' cy='11.5' r='.5'/%3E%3Ccircle cx='12.5' cy='11.5' r='.5'/%3E%3Ccircle cx='16.5' cy='11.5' r='.5'/%3E%3C/g%3E%3Cg transform='translate(330 200) rotate(-12)'%3E%3Ccircle cx='6' cy='6' r='1'/%3E%3C/g%3E%3Cg transform='translate(115 315) rotate(0)'%3E%3Cpath d='M6 1v10M1 6h10'/%3E%3C/g%3E%3Cg transform='translate(238 322) rotate(14) scale(1.2)'%3E%3Cpath d='M8 12a4 4 0 1 1 8 0c0 2.5-2 3-2 3'/%3E%3Ccircle cx='12' cy='19' r='.6'/%3E%3C/g%3E%3Cg transform='translate(20 305) rotate(-9) scale(1.3)'%3E%3Cpath d='M2 8c2.5 5 6.5 8 11 9'/%3E%3Cpath d='M4.5 5.5C7.5 11 12 14.5 17.5 16'/%3E%3Ccircle cx='19.5' cy='18' r='1'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");
}
html[data-theme="dark"] {
  --ci-sombra-1: 0 1px 2px rgba(0, 0, 0, .4);
  --ci-sombra-2: 0 12px 28px rgba(0, 0, 0, .5);
  --ci-brand-tinta: rgba(16, 185, 129, .14);
  --ci-brand-borda: rgba(16, 185, 129, .35);
  --ci-bolha-enviada: #0b5138;
  --ci-bolha-enviada-texto: #d1fae5;
  --ci-doodle: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='360' height='360' viewBox='0 0 360 360'%3E%3Cg fill='none' stroke='%2334d399' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round' opacity='.04'%3E%3Cg transform='translate(26 18) rotate(-8) scale(1.5)'%3E%3Cpath d='M21 11.5a8.5 8.5 0 0 1-7.6 8.5 8.4 8.4 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 8.5-8.5h.5a8.48 8.48 0 0 1 8 8z'/%3E%3C/g%3E%3Cg transform='translate(146 12) rotate(6) scale(1.5)'%3E%3Cpath d='M5 12.55a11 11 0 0 1 14.08 0'/%3E%3Cpath d='M8.53 16.11a6 6 0 0 1 6.95 0'/%3E%3Ccircle cx='12' cy='20' r='.6'/%3E%3C/g%3E%3Cg transform='translate(268 26) rotate(-5) scale(1.5)'%3E%3Crect x='3' y='14' width='18' height='7' rx='2'/%3E%3Cpath d='M7.5 14V9'/%3E%3Cpath d='M16.5 14V5'/%3E%3Ccircle cx='7' cy='17.5' r='.5'/%3E%3Ccircle cx='11' cy='17.5' r='.5'/%3E%3C/g%3E%3Cg transform='translate(88 84) rotate(8) scale(1.5)'%3E%3Cpath d='M1.5 12.5l4 4 7-7.5'/%3E%3Cpath d='M8.5 15l2 2 8.5-9'/%3E%3C/g%3E%3Cg transform='translate(208 92) rotate(-7) scale(1.5)'%3E%3Cpath d='M3 18v-6a9 9 0 0 1 18 0v6'/%3E%3Cpath d='M21 19a2 2 0 0 1-2 2h-1a2 2 0 0 1-2-2v-3a2 2 0 0 1 2-2h3z'/%3E%3Cpath d='M3 19a2 2 0 0 0 2 2h1a2 2 0 0 0 2-2v-3a2 2 0 0 0-2-2H3z'/%3E%3C/g%3E%3Cg transform='translate(316 106) rotate(10) scale(1.4)'%3E%3Cpath d='M13 2L3 14h9l-1 8 10-12h-9z'/%3E%3C/g%3E%3Cg transform='translate(18 152) rotate(-6) scale(1.5)'%3E%3Cpath d='M4 20v-4'/%3E%3Cpath d='M9 20v-8'/%3E%3Cpath d='M14 20v-12'/%3E%3Cpath d='M19 20V4'/%3E%3C/g%3E%3Cg transform='translate(140 168) rotate(12) scale(1.4)'%3E%3Cpath d='M22 2L11 13'/%3E%3Cpath d='M22 2l-7 20-4-9-9-4z'/%3E%3C/g%3E%3Cg transform='translate(258 182) rotate(-10) scale(1.4)'%3E%3Cpath d='M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6A19.79 19.79 0 0 1 2.12 4.18 2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.36 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.34 1.85.57 2.81.7A2 2 0 0 1 22 16.92z'/%3E%3C/g%3E%3Cg transform='translate(56 238) rotate(7) scale(1.5)'%3E%3Cpath d='M1.5 12c3-4.5 6 4.5 9 0'/%3E%3Crect x='13' y='9' width='5.5' height='6' rx='1.5'/%3E%3Cpath d='M18.5 10.5h3'/%3E%3Cpath d='M18.5 13.5h3'/%3E%3C/g%3E%3Cg transform='translate(188 252) rotate(-5) scale(1.5)'%3E%3Ccircle cx='12' cy='12' r='10'/%3E%3Cpath d='M2 12h20'/%3E%3Cpath d='M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z'/%3E%3C/g%3E%3Cg transform='translate(300 264) rotate(8) scale(1.5)'%3E%3Cpath d='M21 11.5a8.5 8.5 0 0 1-7.6 8.5 8.4 8.4 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 8.5-8.5h.5a8.48 8.48 0 0 1 8 8z'/%3E%3Ccircle cx='8.5' cy='11.5' r='.5'/%3E%3Ccircle cx='12.5' cy='11.5' r='.5'/%3E%3Ccircle cx='16.5' cy='11.5' r='.5'/%3E%3C/g%3E%3Cg transform='translate(330 200) rotate(-12)'%3E%3Ccircle cx='6' cy='6' r='1'/%3E%3C/g%3E%3Cg transform='translate(115 315) rotate(0)'%3E%3Cpath d='M6 1v10M1 6h10'/%3E%3C/g%3E%3Cg transform='translate(238 322) rotate(14) scale(1.2)'%3E%3Cpath d='M8 12a4 4 0 1 1 8 0c0 2.5-2 3-2 3'/%3E%3Ccircle cx='12' cy='19' r='.6'/%3E%3C/g%3E%3Cg transform='translate(20 305) rotate(-9) scale(1.3)'%3E%3Cpath d='M2 8c2.5 5 6.5 8 11 9'/%3E%3Cpath d='M4.5 5.5C7.5 11 12 14.5 17.5 16'/%3E%3Ccircle cx='19.5' cy='18' r='1'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");
}

/* ---------------- Estrutura ---------------- */
.app { display: flex; min-height: 100vh; }

.lateral {
  position: fixed;
  inset: 0 auto 0 0;
  width: 240px;
  display: flex;
  flex-direction: column;
  background: var(--d2-bg-elevated);
  border-right: 1px solid var(--d2-border);
  z-index: 100;
}

.principal {
  flex: 1;
  margin-left: 240px;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}

.topo {
  position: sticky;
  top: 0;
  z-index: 50;
  min-height: 64px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 26px;
  background: color-mix(in srgb, var(--d2-bg-elevated) 86%, transparent);
  backdrop-filter: blur(10px) saturate(1.4);
  border-bottom: 1px solid var(--d2-border);
}
.topo-textos { min-width: 0; }
.topo-titulo { margin: 0; font-size: 17px; font-weight: 700; letter-spacing: -.01em; }
.topo-subtitulo { margin-top: 1px; font-size: 12px; color: var(--d2-text-muted); }
.topo-acoes { display: flex; align-items: center; gap: 8px; }

/* Sem teto de largura: em monitor grande a tela inteira trabalha (o teto de
   1400px deixava faixas vazias nas laterais; pedido do Rodrigo, 10/09). Textos
   de leitura continuam com os proprios limites (.formulario-maximo etc.). */
.conteudo { flex: 1; padding: 24px 26px; width: 100%; }

/* Direitos autorais discretos ao pe de cada tela; some nas telas de altura
   travada (chat, modo foco) para nao roubar espaco util. */
.rodape-creditos { padding: 6px 26px 14px; text-align: center; }
.rodape-creditos a {
  font-size: 11px;
  letter-spacing: .03em;
  color: var(--d2-text-muted);
  text-decoration: none;
  opacity: .65;
  transition: opacity .15s ease;
}
.rodape-creditos a:hover { opacity: 1; }
.principal:has(.atendimento) .rodape-creditos,
.modo-foco .rodape-creditos { display: none; }

/* ---------------- Marca ---------------- */
.lateral-marca {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 18px 18px 16px;
}
.marca-icone {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 34px;
  height: 34px;
  border-radius: 10px;
  background: linear-gradient(135deg, #10b981, #059669);
  color: #fff;
  box-shadow: 0 4px 12px rgba(16, 185, 129, .35);
}
.marca-icone svg { width: 18px; height: 18px; }
.marca-icone.grande { width: 54px; height: 54px; border-radius: 15px; }
.marca-icone.grande svg { width: 28px; height: 28px; }
.marca-nome { font-size: 18px; font-weight: 400; letter-spacing: -.01em; }
.marca-nome b { font-weight: 750; color: var(--d2-brand); }

/* ---------------- Navegacao ---------------- */
.lateral-nav { flex: 1; padding: 4px 12px 12px; overflow-y: auto; }
/* a barra de rolagem fina vem do padrao global no d2.css */
.nav-secao {
  margin: 14px 10px 5px;
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .09em;
  color: var(--d2-text-faint);
}
.nav-secao:first-child { margin-top: 4px; }
.nav-item {
  position: relative;
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 9px 12px;
  margin-bottom: 2px;
  border-radius: 9px;
  color: var(--d2-text-muted);
  text-decoration: none;
  font-size: 13.5px;
  font-weight: 500;
  transition: background .13s, color .13s;
}
.nav-item svg { width: 18px; height: 18px; flex: none; opacity: .85; }
.nav-item:hover { background: var(--d2-bg-hover); color: var(--d2-text); }
.nav-item.ativo { background: var(--ci-brand-tinta); color: var(--d2-brand); font-weight: 600; }
.nav-item.ativo svg { opacity: 1; }
.nav-item.ativo::before {
  content: '';
  position: absolute;
  left: -12px;
  top: 8px;
  bottom: 8px;
  width: 3px;
  border-radius: 0 3px 3px 0;
  background: var(--d2-brand);
}

/* Separacoes de conversas na lateral (estilo trilho do ChatMIX): sub-itens do
   item Conversas. Filtro ativo usa so a tinta, sem a barrinha ::before, para
   nunca parecer uma segunda pagina ativa. */
.nav-filtros { margin: 2px 0 8px; }
.nav-filtro {
  width: 100%;
  background: none;
  border: 0;
  font: inherit;
  text-align: left;
  cursor: pointer;
  padding-left: 24px;
}
.nav-filtro svg { width: 16px; height: 16px; }
.nav-item.nav-filtro.ativo { box-shadow: none; }
.nav-item.nav-filtro.ativo::before { display: none; }
.nav-contagem {
  margin-left: auto;
  min-width: 21px;
  padding: 1px 6px;
  border-radius: 999px;
  font-size: 10.5px;
  font-weight: 700;
  text-align: center;
  font-variant-numeric: tabular-nums;
  color: #fff;
  background: #dc2626;
}
.nav-contagem.neutro {
  color: var(--d2-text-muted);
  background: var(--d2-bg-subtle);
  box-shadow: inset 0 0 0 1px var(--d2-border);
}
.nav-contagem[hidden] { display: none; }
/* badge sobreposto ao icone: aparece so com a lateral em modo trilho */
.lateral-badge {
  display: none;
  position: absolute;
  top: 2px;
  right: 4px;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  border-radius: 999px;
  background: #dc2626;
  color: #fff;
  font-size: 9.5px;
  font-weight: 700;
  align-items: center;
  justify-content: center;
  font-variant-numeric: tabular-nums;
  box-shadow: 0 0 0 2px var(--d2-bg-elevated);
}
.lateral-badge.neutro {
  background: var(--d2-bg-subtle);
  color: var(--d2-text-muted);
  box-shadow: 0 0 0 1px var(--d2-border), 0 0 0 3px var(--d2-bg-elevated);
}
html.menu-recolhido .nav-filtros {
  margin: 4px 0 8px;
  padding-top: 6px;
  border-top: 1px solid var(--d2-border);
}
html.menu-recolhido .nav-filtro { padding-left: 0; }
html.menu-recolhido .nav-contagem { display: none; }
html.menu-recolhido .nav-filtro .lateral-badge:not([hidden]) { display: flex; }
@media (max-width: 900px) {
  .nav-filtros { margin: 4px 0 8px; padding-top: 6px; border-top: 1px solid var(--d2-border); }
  .nav-filtro { padding-left: 0; justify-content: center; }
  .nav-contagem { display: none; }
  .nav-filtro .lateral-badge:not([hidden]) { display: flex; }
}

/* ---------------- Rodape da lateral ---------------- */
.lateral-rodape { border-top: 1px solid var(--d2-border); padding: 13px 14px; }
.usuario-bloco { display: flex; align-items: center; gap: 10px; margin-bottom: 11px; }
.usuario-avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: linear-gradient(135deg, #10b981, #059669);
  color: #fff;
  font-weight: 700;
  font-size: 14px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex: none;
}
.usuario-info { min-width: 0; }
.usuario-nome { font-size: 13px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.usuario-perfil { font-size: 11px; color: var(--d2-text-faint); }
.usuario-acoes { display: flex; align-items: center; gap: 6px; }
.seletor-idioma {
  flex: 1;
  min-width: 0;
  font-size: 12px;
  padding: 6px 7px;
  border-radius: 7px;
  border: 1px solid var(--d2-border);
  background: var(--d2-bg);
  color: var(--d2-text);
  font-family: inherit;
}
.botao-icone {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 31px;
  height: 31px;
  padding: 0;
  border: 1px solid transparent;
  border-radius: 7px;
  background: transparent;
  color: var(--d2-text-muted);
  cursor: pointer;
  transition: background .13s, color .13s;
}
.botao-icone:hover { background: var(--d2-bg-hover); color: var(--d2-text); border-color: var(--d2-border); }
.botao-icone svg { width: 17px; height: 17px; }
html[data-theme="dark"] .icone-lua { display: none; }
html:not([data-theme="dark"]) .icone-sol { display: none; }

/* ---------------- Cartoes e tabelas ---------------- */
.cartao {
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  box-shadow: var(--ci-sombra-1);
  overflow: hidden;
}
.tabela { width: 100%; border-collapse: collapse; font-size: 13.5px; }
.tabela th {
  text-align: left;
  padding: 11px 16px;
  font-size: 11px;
  font-weight: 650;
  text-transform: uppercase;
  letter-spacing: .06em;
  color: var(--d2-text-muted);
  background: var(--d2-bg-subtle);
  border-bottom: 1px solid var(--d2-border);
}
.tabela td { padding: 12px 16px; border-bottom: 1px solid var(--d2-border); }
.tabela tbody tr:last-child td { border-bottom: none; }
.tabela tbody tr { transition: background .1s; }
.tabela tbody tr:hover td { background: var(--d2-bg-hover); }
.tabela-vazia { text-align: center; color: var(--d2-text-faint); padding: 34px 16px !important; }
.coluna-acoes { text-align: right; white-space: nowrap; }
.texto-mono { font-family: var(--d2-font-mono); font-size: 12px; }
.btn-mini { padding: 4px 11px; font-size: 12px; border-radius: 7px; }
.btn-mini.d2-btn-danger {
  background: transparent;
  color: var(--d2-st-4);
  border-color: rgba(210, 57, 57, .35);
}
.btn-mini.d2-btn-danger:hover { background: var(--d2-st-4); color: #fff; border-color: var(--d2-st-4); }

.etiqueta {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  font-weight: 650;
  padding: 3px 10px;
  border-radius: 999px;
  background: var(--d2-bg-subtle);
  color: var(--d2-text-muted);
  border: 1px solid var(--d2-border);
  white-space: nowrap;
}
.etiqueta::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: currentColor;
  flex: none;
}
.etiqueta.ok {
  color: var(--d2-brand);
  background: var(--ci-brand-tinta);
  border-color: var(--ci-brand-borda);
}
.etiqueta.alerta {
  color: var(--d2-st-3);
  background: rgba(226, 155, 55, .12);
  border-color: rgba(226, 155, 55, .32);
}
.etiqueta.alerta::before { animation: pulso-etiqueta 1.4s ease-in-out infinite; }
.etiqueta.erro {
  color: var(--d2-st-4);
  background: rgba(210, 57, 57, .1);
  border-color: rgba(210, 57, 57, .3);
}
@keyframes pulso-etiqueta {
  0%, 100% { opacity: 1; }
  50% { opacity: .35; }
}

/* ---------------- Botoes (refino sobre o d2) ---------------- */
.d2-btn { border-radius: 8px; }
.d2-btn-primary { box-shadow: 0 2px 8px rgba(16, 185, 129, .3); }
.d2-btn-primary:active { transform: translateY(1px); }

/* ---------------- Boas-vindas (conversas vazias) ---------------- */
.boasvindas { max-width: 660px; margin: 6vh auto 0; }
.boasvindas-cabeca { text-align: center; margin-bottom: 30px; }
.boasvindas-icone {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 64px;
  height: 64px;
  border-radius: 19px;
  background: var(--ci-brand-tinta);
  color: var(--d2-brand);
  margin-bottom: 16px;
}
.boasvindas-icone svg { width: 32px; height: 32px; }
.boasvindas-cabeca h2 { margin: 0 0 8px; font-size: 22px; font-weight: 700; letter-spacing: -.02em; }
.boasvindas-cabeca p { margin: 0 auto; max-width: 420px; font-size: 13.5px; color: var(--d2-text-muted); line-height: 1.55; }
.boasvindas-grade { display: flex; flex-direction: column; gap: 10px; }
.atalho {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 16px 18px;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  box-shadow: var(--ci-sombra-1);
  text-decoration: none;
  color: var(--d2-text);
  transition: border-color .15s, box-shadow .15s, transform .15s;
}
.atalho:hover {
  border-color: var(--ci-brand-borda);
  box-shadow: var(--ci-sombra-2);
  transform: translateY(-1px);
}
.atalho-icone {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  height: 42px;
  border-radius: 11px;
  background: var(--ci-brand-tinta);
  color: var(--d2-brand);
  flex: none;
}
.atalho-icone svg { width: 20px; height: 20px; }
.atalho-texto { flex: 1; min-width: 0; }
.atalho-titulo { font-size: 14px; font-weight: 650; }
.atalho-desc { margin-top: 1px; font-size: 12.5px; color: var(--d2-text-muted); }
.atalho-seta { width: 16px; height: 16px; color: var(--d2-text-faint); flex: none; transition: transform .15s, color .15s; }
.atalho:hover .atalho-seta { transform: translateX(3px); color: var(--d2-brand); }
.boasvindas-nota { text-align: center; margin-top: 26px; font-size: 12.5px; color: var(--d2-text-faint); }

/* ---------------- Tela de entrada ---------------- */
.entrada-corpo {
  display: grid;
  place-items: center;
  min-height: 100vh;
  padding: 20px;
  background:
    radial-gradient(600px 420px at 12% -8%, rgba(16, 185, 129, .13), transparent 60%),
    radial-gradient(700px 500px at 105% 108%, rgba(16, 185, 129, .09), transparent 55%),
    var(--d2-bg);
}
.entrada-caixa {
  width: 100%;
  max-width: 384px;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 16px;
  padding: 38px 34px 28px;
  box-shadow: var(--ci-sombra-2);
}
.entrada-marca { text-align: center; margin-bottom: 26px; }
.entrada-marca .marca-icone { margin: 0 auto 14px; }
.entrada-marca .marca-nome { font-size: 26px; }
.marca-slogan { margin-top: 6px; font-size: 12.5px; color: var(--d2-text-muted); }
.entrada-erro {
  margin-bottom: 16px;
  padding: 10px 12px;
  border-radius: 9px;
  font-size: 12.5px;
  color: var(--d2-st-4);
  background: rgba(210, 57, 57, .08);
  border: 1px solid rgba(210, 57, 57, .25);
}
.entrada-form { display: flex; flex-direction: column; gap: 4px; }
.entrada-form .d2-control { padding: 10px 12px; border-radius: 9px; }
.entrada-botao { width: 100%; justify-content: center; margin-top: 14px; padding: 11px; font-size: 14px; border-radius: 9px; }
.entrada-idiomas { display: flex; justify-content: center; gap: 16px; margin-top: 24px; }
.entrada-idiomas a { font-size: 12px; color: var(--d2-text-faint); text-decoration: none; transition: color .12s; }
.entrada-idiomas a:hover { color: var(--d2-text); }
.entrada-idiomas a.ativo { color: var(--d2-brand); font-weight: 650; }

/* ---------------- Conexoes ---------------- */
.grade-conexoes {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(min(100%, 340px), 1fr));
  gap: 14px;
}
.grade-vazia { grid-column: 1 / -1; text-align: center; padding: 60px 20px; color: var(--d2-text-faint); }
.cartao-conexao {
  min-width: 0;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  box-shadow: var(--ci-sombra-1);
  padding: 16px 18px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  transition: border-color .15s, box-shadow .15s;
}
.cartao-conexao:hover { border-color: var(--d2-border-strong); box-shadow: var(--ci-sombra-2); }
.cartao-conexao-topo {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px 12px;
  padding-left: 52px;
  position: relative;
  min-height: 40px;
}
.cartao-conexao-topo::before {
  content: '';
  position: absolute;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 40px;
  height: 40px;
  border-radius: 12px;
  background:
    url('data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="white" stroke-width="2" stroke-linecap="round"><path d="M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z"/></svg>') center / 20px no-repeat,
    linear-gradient(135deg, #10b981, #059669);
  box-shadow: 0 3px 10px rgba(16, 185, 129, .3);
}
.cartao-conexao-nome {
  flex: 1;
  min-width: 0;
  font-size: 14.5px;
  font-weight: 650;
  overflow-wrap: anywhere;
  flex-basis: 110px;
}
.cartao-conexao-corpo { padding-left: 52px; display: flex; flex-direction: column; gap: 3px; min-height: 40px; overflow-wrap: anywhere; }
.cartao-conexao-tipo { font-size: 12px; color: var(--d2-text-muted); }
.cartao-conexao-conta { font-size: 12.5px; color: var(--d2-text-muted); }
.cartao-conexao-gemea { display: flex; align-items: center; gap: 6px; margin-top: 6px; font-size: 12px; color: var(--d2-brand); }
.cartao-conexao-gemea svg { width: 14px; height: 14px; flex: none; }
/* Chamadas de voz: aparelho vinculado proprio do mesmo numero, com estado e
   acoes separadas das mensagens (por isso um bloco, e nao mais um botao) */
.conexao-chamadas {
  margin-left: 52px;
  padding: 10px 12px 11px;
  border: 1px solid var(--d2-border);
  border-radius: 10px;
  background: var(--d2-bg-subtle);
  display: flex;
  flex-direction: column;
  gap: 7px;
}
.conexao-chamadas-topo { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; }
.conexao-chamadas-topo strong { flex: 1; min-width: 90px; font-size: 12.5px; font-weight: 650; }
.conexao-chamadas-topo svg { width: 15px; height: 15px; flex: none; color: var(--d2-text-muted); }
.conexao-chamadas-nota { font-size: 11.5px; line-height: 1.45; color: var(--d2-text-muted); margin: 0; }
.conexao-chamadas-acoes { display: flex; flex-wrap: wrap; gap: 6px; }
.conexao-chamadas-acoes .d2-btn { max-width: 100%; white-space: normal; overflow-wrap: anywhere; }
.cartao-conexao-rodape {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 6px;
  border-top: 1px solid var(--d2-border);
  padding-top: 11px;
  margin-top: auto;
}
.cartao-conexao-rodape .d2-btn { max-width: 100%; white-space: normal; overflow-wrap: anywhere; }
.conexoes-par {
  grid-column: span 2;
  min-width: 0;
  padding: 14px;
  border: 1px solid color-mix(in srgb, var(--d2-brand) 35%, var(--d2-border));
  border-radius: 16px;
  background: color-mix(in srgb, var(--d2-brand) 5%, var(--d2-bg-elevated));
}
.conexoes-par-topo { display: flex; align-items: center; flex-wrap: wrap; gap: 12px; padding: 2px 4px 16px; }
.conexoes-par-topo > div { flex: 1; min-width: 140px; }
.conexoes-par-topo strong { font-size: 14px; color: var(--d2-text); }
.conexoes-par-topo p { margin: 4px 0 0; font-size: 12px; color: var(--d2-text-muted); }
.conexoes-par-icone { display: grid; place-items: center; width: 38px; height: 38px; border-radius: 12px; color: var(--d2-brand); background: color-mix(in srgb, var(--d2-brand) 12%, transparent); }
.conexoes-par-icone svg { width: 21px; height: 21px; }
.conexoes-par-numero { font-size: 12px; color: var(--d2-brand); overflow-wrap: anywhere; }
.conexoes-par-cartoes { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.conexoes-par { display: flex; flex-direction: column; }
.conexoes-par-cartoes { flex: 1; }
.conexoes-individual { grid-column: span 1; }
.conexoes-individual .conexoes-par-cartoes { grid-template-columns: minmax(0, 1fr); }
.grade-conexoes { container-type: inline-size; }
@container (max-width: 693px) {
  .conexoes-par { grid-column: 1 / -1; }
  .conexoes-par-cartoes { grid-template-columns: minmax(0, 1fr); }
}

/* Modal do QR */
.qr-instrucao { text-align: center; font-size: 13px; color: var(--d2-text-muted); margin: 0 auto 14px; max-width: 320px; line-height: 1.5; }
.qr-quadro {
  background: #fff;
  padding: 14px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  width: fit-content;
  margin: 0 auto;
  box-shadow: var(--ci-sombra-1);
  border: 1px solid var(--d2-border);
}
.qr-status { text-align: center; font-size: 12.5px; color: var(--d2-text-faint); margin-top: 14px; }
.qr-renovar { text-align: center; margin-top: 12px; }

/* ---------------- Responsivo ---------------- */
@media (max-width: 900px) {
  .lateral { width: 62px; }
  .principal { margin-left: 62px; }
  .lateral-marca { justify-content: center; padding: 15px 8px; }
  .marca-nome, .nav-item span, .nav-secao, .usuario-info, .seletor-idioma { display: none; }
  .lateral-nav { padding: 8px 7px; }
  .nav-item { justify-content: center; padding: 11px 0; }
  .nav-item.ativo::before { left: -7px; }
  .usuario-bloco { justify-content: center; margin-bottom: 8px; }
  .usuario-acoes { flex-direction: column; }
  .conteudo, .topo { padding-left: 16px; padding-right: 16px; }
}

/* ---------------- Nova conexao: escolha de tipo e portoes ---------------- */
.opcao-tipo-sub { font-size: 13px; color: var(--d2-text-muted); margin: 0 0 12px; }
.opcao-tipo {
  display: flex;
  align-items: center;
  gap: 14px;
  width: 100%;
  text-align: left;
  padding: 14px 16px;
  margin-bottom: 10px;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  color: var(--d2-text);
  font-family: inherit;
  cursor: pointer;
  transition: border-color .15s, box-shadow .15s, transform .15s;
}
.opcao-tipo:hover { border-color: var(--ci-brand-borda); box-shadow: var(--ci-sombra-2); transform: translateY(-1px); }
.opcao-tipo > svg { width: 16px; height: 16px; color: var(--d2-text-faint); flex: none; }
.opcao-tipo-icone {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  height: 42px;
  border-radius: 11px;
  flex: none;
  background: var(--ci-brand-tinta);
  color: var(--d2-brand);
}
.opcao-tipo-icone svg { width: 20px; height: 20px; }
.opcao-tipo-icone.go { background: rgba(226, 155, 55, .13); color: var(--d2-st-3); }
.opcao-tipo-icone.manual { background: var(--d2-bg-subtle); color: var(--d2-text-muted); }
.opcao-tipo-texto { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.opcao-tipo-titulo { font-size: 14px; font-weight: 650; }
.opcao-tipo-desc { font-size: 12.5px; color: var(--d2-text-muted); line-height: 1.4; }
.opcao-tipo-alerta { font-size: 12px; color: var(--d2-st-4); font-weight: 550; }
.selo {
  display: inline-block;
  vertical-align: 2px;
  margin-left: 6px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .05em;
  padding: 2px 8px;
  border-radius: 999px;
  background: var(--ci-brand-tinta);
  color: var(--d2-brand);
  border: 1px solid var(--ci-brand-borda);
}

.portao-aviso {
  border: 1px solid var(--d2-border);
  background: var(--d2-bg-subtle);
  border-radius: 10px;
  padding: 12px 14px;
  margin-bottom: 10px;
  font-size: 13px;
  line-height: 1.5;
}
.portao-aviso b { display: block; margin-bottom: 4px; font-size: 13px; }
.portao-aviso p { margin: 0; color: var(--d2-text-muted); }
.portao-aviso ul { margin: 4px 0 0; padding-left: 18px; color: var(--d2-text-muted); }
.portao-aviso li { margin: 2px 0; }
.portao-aviso.erro { background: rgba(210, 57, 57, .07); border-color: rgba(210, 57, 57, .3); }
.portao-aviso.erro b { color: var(--d2-st-4); }
.portao-aviso.ok { background: var(--ci-brand-tinta); border-color: var(--ci-brand-borda); }
.portao-aviso.ok b { color: var(--d2-brand); }
.portao-aviso.alerta { background: rgba(226, 155, 55, .1); border-color: rgba(226, 155, 55, .32); }
.portao-cheque { margin-top: 4px; font-size: 13px; }

/* ---------------- Assistente da API oficial ---------------- */
.passos { position: relative; display: flex; justify-content: space-between; margin: 6px 4px 24px; }
.passos-linha {
  position: absolute;
  left: 24px;
  right: 24px;
  top: 15px;
  height: 3px;
  border-radius: 3px;
  background: var(--d2-border);
  overflow: hidden;
}
.passos-progresso {
  display: block;
  height: 100%;
  width: 0;
  background: linear-gradient(90deg, #10b981, #059669);
  transition: width .5s ease;
}
.passo { position: relative; z-index: 1; display: flex; flex-direction: column; align-items: center; gap: 6px; width: 25%; }
.passo-bola {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--d2-bg-subtle);
  border: 2px solid var(--d2-border);
  color: var(--d2-text-faint);
  font-size: 13px;
  font-weight: 700;
  transition: all .25s;
}
.passo-rotulo { font-size: 11px; color: var(--d2-text-faint); font-weight: 550; text-align: center; }
.passo.ativo .passo-bola {
  background: linear-gradient(135deg, #10b981, #059669);
  border-color: transparent;
  color: #fff;
  transform: scale(1.12);
  animation: pulso-passo 2s ease-in-out infinite;
}
.passo.ativo .passo-rotulo { color: var(--d2-brand); }
.passo.completo .passo-bola {
  background: var(--ci-brand-tinta);
  border-color: var(--ci-brand-borda);
  color: var(--d2-brand);
  font-size: 0;
}
.passo.completo .passo-bola::after { content: '✓'; font-size: 14px; }
.passo.completo .passo-rotulo { color: var(--d2-text-muted); }
@keyframes pulso-passo {
  0%, 100% { box-shadow: 0 0 0 0 rgba(16, 185, 129, .35); }
  50% { box-shadow: 0 0 0 7px rgba(16, 185, 129, 0); }
}

.assistente-login { text-align: center; padding: 8px 4px 4px; }
.assistente-login p { font-size: 13.5px; color: var(--d2-text-muted); margin: 0 0 18px; }
.assistente-login small { display: block; margin-top: 14px; font-size: 11.5px; color: var(--d2-text-faint); line-height: 1.5; }
.botao-facebook {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 12px 28px;
  border: none;
  border-radius: 9px;
  background: #1877f2;
  color: #fff;
  font-family: inherit;
  font-size: 14.5px;
  font-weight: 650;
  cursor: pointer;
  transition: background .15s, transform .1s;
  box-shadow: 0 2px 10px rgba(24, 119, 242, .35);
}
.botao-facebook:hover { background: #166fe5; }
.botao-facebook:active { transform: translateY(1px); }
.botao-facebook svg { width: 19px; height: 19px; }

.assistente-espera { text-align: center; padding: 28px 0 20px; }
.assistente-espera p { margin: 14px 0 0; font-size: 13px; color: var(--d2-text-muted); }
.assistente-espera .d2-btn { margin-top: 16px; }
.assistente-sub { font-size: 13px; color: var(--d2-text-muted); margin: 0 0 10px; }

.conta-waba { margin-bottom: 12px; }
.conta-waba-nome {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12.5px;
  font-weight: 650;
  color: var(--d2-text-muted);
  margin-bottom: 6px;
}
.conta-waba-nome svg { width: 15px; height: 15px; color: var(--d2-brand); }
.item-numero {
  display: flex;
  align-items: center;
  gap: 12px;
  width: 100%;
  text-align: left;
  padding: 11px 14px;
  margin-bottom: 6px;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 10px;
  color: var(--d2-text);
  font-family: inherit;
  cursor: pointer;
  transition: border-color .12s, background .12s;
}
.item-numero:hover { border-color: var(--d2-border-strong); }
.item-numero.escolhido { border-color: var(--d2-brand); background: var(--ci-brand-tinta); }
.item-numero-texto { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 1px; }
.item-numero-texto b { font-size: 13.5px; font-weight: 650; }
.item-numero-texto small { font-size: 11.5px; color: var(--d2-text-muted); }
.selo-qualidade {
  font-size: 10px;
  font-weight: 700;
  padding: 3px 8px;
  border-radius: 999px;
  letter-spacing: .04em;
}
.selo-qualidade.green { background: var(--ci-brand-tinta); color: var(--d2-brand); border: 1px solid var(--ci-brand-borda); }
.selo-qualidade.yellow { background: rgba(226, 155, 55, .12); color: var(--d2-st-3); border: 1px solid rgba(226, 155, 55, .32); }
.selo-qualidade.red { background: rgba(210, 57, 57, .1); color: var(--d2-st-4); border: 1px solid rgba(210, 57, 57, .3); }
.assistente-confirmar { width: 100%; justify-content: center; margin-top: 8px; padding: 10px; }

.painel-final { text-align: center; padding: 22px 8px 10px; }
.painel-final svg { width: 58px; height: 58px; }
.painel-final.ok svg { color: var(--d2-brand); }
.painel-final.erro svg { color: var(--d2-st-4); }
.painel-final h3 { margin: 12px 0 6px; font-size: 17px; }
.painel-final.ok h3 { color: var(--d2-brand); }
.painel-final.erro h3 { color: var(--d2-st-4); }
.painel-final p { margin: 0 0 14px; font-size: 13px; color: var(--d2-text-muted); }

/* ---------------- Menu recolhido (padrao) ---------------- */
html.menu-recolhido .lateral { width: 64px; }
html.menu-recolhido .principal { margin-left: 64px; }
html.menu-recolhido .lateral-marca { justify-content: center; padding: 16px 8px 14px; }
html.menu-recolhido .marca-nome,
html.menu-recolhido .nav-secao,
html.menu-recolhido .nav-item span,
html.menu-recolhido .usuario-info { display: none; }
html.menu-recolhido .lateral-nav { padding: 10px 8px 12px; }
html.menu-recolhido .nav-item { justify-content: center; padding: 11px 0; margin-bottom: 4px; }
html.menu-recolhido .nav-item.ativo::before { left: -8px; }
html.menu-recolhido .usuario-bloco { justify-content: center; margin-bottom: 8px; }
html.menu-recolhido .usuario-acoes { flex-direction: column; gap: 4px; align-items: center; }

/* Cartao de dica da barra lateral (mesmo padrao do FTTH Docs do Ravicor): nome
   em cima, o que a tela ou o botao FAZ embaixo. Elemento unico no <body>,
   reposicionado pelo JS a cada hover. Escuro nos dois temas: flutua sobre
   fundos claros e a leitura depende do contraste. */
.ci-dica {
  position: fixed;
  z-index: 1300;
  max-width: 270px;
  padding: 9px 12px;
  background: #111827;
  color: #f1f5f9;
  border: 1px solid #334155;
  border-radius: 9px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, .35);
  opacity: 0;
  transform: translateX(-4px);
  pointer-events: none;
  transition: opacity .1s ease, transform .1s ease;
}
.ci-dica.on { opacity: 1; transform: none; }
.ci-dica b { display: block; font-size: 12.5px; font-weight: 600; }
.ci-dica span { display: block; font-size: 11.5px; line-height: 1.45; color: #94a3b8; margin-top: 3px; }
.ci-dica::before {
  content: '';
  position: absolute;
  left: -5px;
  top: 50%;
  width: 8px;
  height: 8px;
  background: #111827;
  border-left: 1px solid #334155;
  border-bottom: 1px solid #334155;
  transform: translateY(-50%) rotate(45deg);
}
/* no toque nao ha hover, e um cartao aberto no toque roubaria o clique */
@media (pointer: coarse) { .ci-dica { display: none; } }

.icone-expandir { display: none; }
html.menu-recolhido .icone-recolher { display: none; }
html.menu-recolhido .icone-expandir { display: inline; }

/* ---------------- Entrada: primeiro acesso ---------------- */
.entrada-caixa.larga { max-width: 470px; }
.entrada-subtitulo { margin: 0 0 14px; font-size: 15px; font-weight: 650; text-align: center; }

/* ---------------- Cartoes com recheio (configuracoes/integracoes) ---------------- */
.cartao-recheio { padding: 20px; }
.cartao-recheio + .cartao-recheio, .cartao + .cartao { margin-top: 14px; }
.cartao-titulo { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.cartao-titulo h2 { margin: 0; font-size: 15px; font-weight: 650; }
.cartao-titulo .descricao { font-size: 12.5px; color: var(--d2-text-muted); margin-top: 2px; line-height: 1.45; }
.cartao-titulo-icone {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border-radius: 11px;
  background: var(--ci-brand-tinta);
  color: var(--d2-brand);
  flex: none;
}
.cartao-titulo-icone svg { width: 20px; height: 20px; }
.cartao-acoes { display: flex; justify-content: flex-end; gap: 8px; margin-top: 6px; }
.formulario-maximo { max-width: 640px; margin: 0 auto; }
.formulario-maximo.largo { max-width: 980px; }
.filtros-linha { display: flex; gap: 10px; padding: 14px 16px 0; flex-wrap: wrap; }
.filtros-linha .d2-control { width: auto; max-width: 260px; }
.tabela-rodape { padding: 12px 16px; text-align: center; }
.tabela-rodape:has(> [hidden]) { display: none; }

/* ---------------- Integracoes: pareamento com o Ravicor ---------------- */
.passos.tres .passo { width: 33.333%; }
.ravicor-texto { font-size: 13.5px; color: var(--d2-text-muted); margin: 0 0 14px; line-height: 1.55; }
.ravicor-texto strong { color: inherit; font-weight: 650; }
.ravicor-endereco { display: block; margin-top: 4px; font-size: 12px; color: var(--d2-text-faint); word-break: break-all; }
.ravicor-manual { margin-top: 18px; padding-top: 12px; border-top: 1px solid var(--d2-border); }
.ravicor-manual summary {
  display: flex;
  align-items: center;
  gap: 6px;
  cursor: pointer;
  font-size: 12.5px;
  color: var(--d2-text-muted);
  user-select: none;
  list-style: none;
}
.ravicor-manual summary::-webkit-details-marker { display: none; }
.ravicor-manual summary::before { content: '\25B8'; font-size: 11px; transition: transform .2s; }
.ravicor-manual[open] summary::before { transform: rotate(90deg); }
.ravicor-manual summary:hover { color: var(--d2-brand); }
.ravicor-manual > div { margin-top: 12px; }

/* ---------------- Ajustes: centralizacao, alternador no topo, conta ---------------- */
.conteudo { margin-left: auto; margin-right: auto; }

.lateral-marca { position: relative; }
.menu-alternar { margin-left: auto; }
html.menu-recolhido .lateral-marca { flex-direction: column; gap: 8px; }
html.menu-recolhido .menu-alternar { margin-left: 0; }

a.usuario-bloco {
  text-decoration: none;
  color: inherit;
  border-radius: 9px;
  padding: 6px;
  margin: -6px -6px 5px;
  transition: background .12s;
}
a.usuario-bloco:hover { background: var(--d2-bg-hover); }

.codigo-2fa {
  font-family: var(--d2-font-mono);
  font-size: 18px;
  letter-spacing: .35em;
  text-align: center;
}
.segredo-2fa { text-align: center; font-size: 12px; color: var(--d2-text-muted); margin: 12px 0 4px; word-break: break-all; }

/* Identidade compartilhada: superfícies, hierarquia e foco acessível. */
:root {
  --d2-brand: #047857;
  --d2-brand-dim: #065f46;
  --d2-bg: #f3f6f8;
  --d2-bg-subtle: #f7f9fa;
  --d2-bg-hover: #edf2f5;
  --d2-border: #e1e7ec;
  --d2-text: #172b3a;
  --d2-text-muted: #526574;
  --d2-text-faint: #657583;
}
html[data-theme="dark"] { --d2-brand: #34d399; --d2-brand-dim: #10b981; --d2-text-faint: #94a3b8; color-scheme: dark; }
html:not([data-theme="dark"]) { color-scheme: light; }
:where(a, button, input, select, textarea):focus-visible { outline: 3px solid var(--d2-brand); outline-offset: 3px; }
.principal { min-width: 0; }
.topo { min-height: 76px; }
.topo-titulo { font-size: 21px; letter-spacing: -.035em; }
.topo-subtitulo { margin-top: 4px; font-size: 13px; }
.lateral-marca { min-height: 76px; }
.nav-item { min-height: 43px; margin-bottom: 5px; }
.nav-secao { margin-top: 25px; margin-bottom: 10px; }
.nav-item.ativo { box-shadow: inset 0 0 0 1px var(--ci-brand-borda); }
.cartao { border-radius: 16px; box-shadow: 0 3px 14px rgba(15, 23, 42, .035); }
.d2-btn { min-height: 36px; }
.d2-btn-primary { background: #047857; color: #fff; }
/* o hover precisa reafirmar a cor do texto: sem ela vale o color do hover do
   d2.css base (verde quase preto), ilegivel sobre o verde escuro da casa */
.d2-btn-primary:hover { background: #065f46; color: #fff; box-shadow: 0 3px 12px rgba(16, 185, 129, .42); }
.botao-icone { min-width: 36px; min-height: 36px; }

/* Entrada: composição editorial e formulário com leitura independente. */
.entrada-corpo { padding: 28px; background: var(--d2-bg); }
.entrada-layout { display: grid; grid-template-columns: 1.05fr 1fr; width: 100%; max-width: 1280px; min-height: min(790px, calc(100svh - 56px)); background: var(--d2-bg-elevated); border: 1px solid var(--d2-border); border-radius: 24px; overflow: hidden; box-shadow: var(--ci-sombra-2); }
.entrada-apresentacao { display: flex; flex-direction: column; justify-content: space-between; padding: 44px 48px; color: #fff; background: radial-gradient(ellipse at 100% 90%, #176753 0, transparent 60%), #102f31; }
.entrada-assinatura { font-size: 25px; letter-spacing: -1px; }
.entrada-assinatura b { color: #6ee7b7; }
.entrada-assinatura span { display: block; font-size: 12px; letter-spacing: .03em; color: #b3d2cd; margin-top: 6px; }
.entrada-editorial { padding: 48px 0 30px; }
.entrada-etiqueta { display: inline-block; color: #a7f3d0; font-size: 12px; font-weight: 500; border: 1px solid #49756b; padding: 7px 12px; border-radius: 24px; }
.entrada-editorial h1 { font-size: clamp(32px, 3.4vw, 47px); font-weight: 600; line-height: 1.13; letter-spacing: -.045em; margin: 24px 0 18px; max-width: 470px; }
.entrada-editorial p { color: #c0d6d1; line-height: 1.7; max-width: 390px; font-size: 15px; }
.entrada-beneficios { display: flex; flex-wrap: wrap; list-style: none; gap: 12px 20px; padding: 20px 0 0; margin: 0; border-top: 1px solid #41635e; font-size: 11px; color: #c6dfd8; }
.entrada-beneficios li::before { content: '✓'; color: #6ee7b7; margin-right: 6px; }
.entrada-ilustracao { max-width: 350px; margin-top: 30px; padding: 16px 20px; border: 1px solid #52766c; border-radius: 14px; background: #ffffff0a; transform: rotate(-2deg); }
.ilustracao-barra { display: flex; gap: 5px; padding-bottom: 16px; border-bottom: 1px solid #ffffff1a; }
.ilustracao-barra i { width: 5px; height: 5px; background: #a1bfb5; border-radius: 50%; }
.ilustracao-conversa { display: flex; align-items: center; gap: 12px; padding: 15px 0; }
.ilustracao-conversa > span { width: 30px; height: 30px; border-radius: 10px; background: #81bba44d; }
.ilustracao-conversa div { flex: 1; }
.ilustracao-conversa i { display: block; width: 60%; height: 5px; background: #c6dfd866; border-radius: 6px; margin: 7px 0; }
.ilustracao-conversa i + i { width: 85%; opacity: .45; }
.ilustracao-conversa b { color: #6ee7b7; font-weight: 400; }
.ilustracao-balao { height: 24px; width: 65%; border-radius: 0 8px 8px; background: #96bdac26; margin-bottom: 9px; }
.ilustracao-balao.resposta { margin-left: auto; width: 52%; background: #6ee7b733; border-radius: 8px 0 8px 8px; }
.entrada-acesso { display: flex; flex-direction: column; justify-content: center; align-items: center; padding: 48px; }
.entrada-caixa, .entrada-caixa.larga { padding: 0; max-width: 400px; border: 0; border-radius: 0; box-shadow: none; background: transparent; }
.entrada-marca { text-align: left; margin-bottom: 36px; }
.entrada-marca .marca-icone { margin: 0 0 12px; }
.entrada-marca .marca-nome { display: block; font-size: 24px; }
.entrada-marca .marca-slogan { display: none; }
.entrada-boas-vindas { font-size: 28px; letter-spacing: -.035em; margin: 0 0 8px; }
.entrada-instrucao { font-size: 14px; color: var(--d2-text-muted); line-height: 1.6; margin: 0 0 28px; }
.entrada-subtitulo { text-align: left; font-size: 22px; }
.entrada-form { gap: 10px; }
.entrada-form .d2-control { min-height: 48px; font-size: 16px; background: var(--d2-bg-subtle); }
.entrada-senha { position: relative; }
.entrada-senha .d2-control { padding-right: 126px; }
.entrada-revelar { position: absolute; right: 8px; top: 6px; height: 36px; padding: 0 8px; font: inherit; font-size: 12px; color: var(--d2-brand); border: 0; border-radius: 5px; background: transparent; cursor: pointer; }
.entrada-lembrar { display: flex; align-items: center; gap: 9px; font-size: 13px; font-weight: 500; cursor: pointer; }
.entrada-lembrar input { width: 18px; height: 18px; margin: 0; accent-color: #047857; flex-shrink: 0; }
.entrada-preferencias p { margin: 8px 0 0 27px; font-size: 12px; line-height: 1.5; color: var(--d2-text-muted); }
.entrada-botao { min-height: 48px; margin-top: 12px; gap: 14px; font-weight: 600; }
.entrada-ajuda { max-width: 340px; margin: 32px 0 0; text-align: center; font-size: 12px; line-height: 1.7; color: var(--d2-text-muted); }
.entrada-creditos { margin: 14px 0 0; text-align: center; font-size: 11px; letter-spacing: .03em; color: var(--d2-text-muted); opacity: .65; }
.entrada-esqueci { display: flex; justify-content: flex-end; margin-top: -4px; }
.entrada-esqueci a, .entrada-link, .entrada-voltar { font-size: 12.5px; font-weight: 550; color: var(--d2-brand); text-decoration: none; }
.entrada-esqueci a:hover, .entrada-link:hover, .entrada-voltar:hover { text-decoration: underline; }
.entrada-voltar { display: block; text-align: center; margin-top: 18px; color: var(--d2-text-muted); }
.entrada-links { display: flex; justify-content: space-between; align-items: center; margin-top: 18px; }
.entrada-links .entrada-voltar { margin: 0; }
.entrada-inline { display: inline; }
button.entrada-link { padding: 0; border: 0; background: transparent; font: inherit; font-size: 12.5px; font-weight: 550; cursor: pointer; }
.entrada-aviso { margin-bottom: 16px; padding: 10px 12px; border-radius: 9px; font-size: 12.5px; color: var(--d2-brand); background: var(--ci-brand-tinta); border: 1px solid var(--ci-brand-borda); }
[hidden] { display: none !important; }
@media (max-width: 1000px) {
  .entrada-apresentacao { padding: 32px; }
  .entrada-acesso { padding: 36px; }
}
@media (max-width: 760px) {
  .entrada-corpo { padding: 16px; }
  .entrada-layout { grid-template-columns: 1fr; border-radius: 18px; min-height: auto; }
  .entrada-apresentacao { padding: 26px; }
  .entrada-editorial { padding: 22px 0 0; }
  .entrada-editorial h1 { font-size: 30px; margin: 16px 0 0; }
  .entrada-editorial p, .entrada-ilustracao, .entrada-beneficios, .entrada-etiqueta { display: none; }
  .entrada-acesso { padding: 32px 24px; }
  .entrada-marca { margin-bottom: 24px; }
  .entrada-marca .marca-icone, .entrada-marca .marca-nome { display: none; }
  .entrada-boas-vindas { font-size: 25px; }
}
@media (max-width: 400px) { .entrada-form .d2-field-row { flex-direction: column; } }

@media (max-width: 900px) {
  .lateral-marca { flex-direction: column; gap: 8px; }
  .menu-alternar { margin-left: 0; flex-shrink: 0; }
  .lateral-marca .marca-icone { flex-shrink: 0; }
}
@media (max-width: 600px) {
  .topo { flex-wrap: wrap; align-items: flex-start; }
  .topo-textos { flex: 1 1 160px; }
  .topo-acoes { flex-wrap: wrap; max-width: 100%; }
  .topo-titulo { overflow-wrap: anywhere; }
}
@media (max-width: 400px) {
  .entrada-apresentacao { padding: 20px 24px; }
  .entrada-editorial { padding-top: 12px; }
  .entrada-editorial h1 { font-size: 23px; margin-top: 0; }
  .entrada-assinatura span { display: none; }
  .entrada-marca { margin-bottom: 0; }
}

/* Marca vetorial: assinatura completa e símbolo para a navegação compacta. */
.logo-chatisp { display: block; width: 100%; }
.logo-chatisp img, .simbolo-chatisp img, .logo-chatisp svg, .simbolo-chatisp svg, .logo-assinatura { display: block; width: 100%; height: auto; }
.logo-chatisp .logo-escura, .simbolo-chatisp .logo-escura { display: none; }
html[data-theme="dark"] .logo-chatisp .logo-clara,
html[data-theme="dark"] .simbolo-chatisp .logo-clara { display: none; }
html[data-theme="dark"] .logo-chatisp .logo-escura,
html[data-theme="dark"] .simbolo-chatisp .logo-escura { display: block; }
.marca-link { display: block; width: 154px; flex-shrink: 0; border-radius: 6px; }
.simbolo-chatisp { display: none; width: 36px; }
.entrada-marca .logo-chatisp { width: 218px; max-width: 100%; }
.entrada-assinatura .logo-assinatura { width: 172px; max-width: 100%; }
.entrada-assinatura > span { margin-top: 12px; }
html.menu-recolhido .marca-link { width: 36px; }
html.menu-recolhido .marca-link .logo-chatisp { display: none; }
html.menu-recolhido .simbolo-chatisp { display: block; }
@media (max-width: 900px) {
  .marca-link { width: 36px; }
  .marca-link .logo-chatisp { display: none; }
  .simbolo-chatisp { display: block; }
}
@media (max-width: 760px) {
  .entrada-acesso .entrada-marca { display: none; }
  .entrada-assinatura .logo-assinatura { width: 155px; }
}

/* ---------------- Atendimento (painel de conversas, 3 colunas) ---------------- */
/* A altura deriva do que sobra abaixo do topo, qualquer que seja a altura dele. */
.principal:has(.atendimento) { height: 100dvh; }
.conteudo:has(> .atendimento) { padding: 0; max-width: none; display: flex; flex-direction: column; min-height: 0; }
.atendimento {
  display: flex;
  flex: 1;
  min-height: 0;
  overflow: hidden;
}
.atendimento-lista,
.atendimento-conversa,
.atendimento-cliente { min-height: 0; }

/* Coluna 1: lista */
.atendimento-lista {
  width: 320px;
  flex: none;
  display: flex;
  flex-direction: column;
  background: var(--d2-bg-elevated);
  border-right: 1px solid var(--d2-border);
}
/* filtro compacto de separacoes: so no celular, onde o trilho fica sem rotulos */
.filtro-mobile { display: none; }
@media (max-width: 680px) {
  .filtro-mobile { display: block; }
}
.lista-conversas {
  flex: 1;
  overflow-y: auto;
  padding: 8px;
}
.lista-vazia {
  text-align: center;
  color: var(--d2-text-faint);
  font-size: 12.5px;
  padding: 44px 18px;
}
.item-conversa {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 11px 11px;
  border-radius: 12px;
  cursor: pointer;
  transition: background .13s;
}
.item-conversa:hover { background: var(--d2-bg-hover); }
.item-conversa.ativo {
  background: linear-gradient(135deg, #047857, #065f46);
  box-shadow: 0 3px 10px rgba(4, 120, 87, .28);
}
.item-conversa.ativo:hover { background: linear-gradient(135deg, #047857, #065f46); }
.item-conversa.ativo .item-conversa-nome { color: #fff; }
.item-conversa.ativo .item-conversa-hora,
.item-conversa.ativo .item-conversa-previa,
.item-conversa.ativo .previa-midia { color: rgba(255, 255, 255, .78); }
.item-conversa.ativo .etiqueta {
  color: #fff;
  background: rgba(255, 255, 255, .16);
  border-color: rgba(255, 255, 255, .35);
}
.item-conversa.ativo .conversa-avatar { box-shadow: 0 0 0 2px rgba(255, 255, 255, .4); }
.item-conversa.ativo:focus-visible { outline-color: #fff; }
.conversa-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  flex: none;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 15px;
  font-weight: 700;
  color: #fff;
  background: linear-gradient(135deg, #10b981, #059669);
  box-shadow: 0 2px 8px rgba(16, 185, 129, .25);
  overflow: hidden;
}
.conversa-avatar img { width: 100%; height: 100%; object-fit: cover; display: block; }
.conversa-avatar.com-foto { background: var(--d2-bg-subtle); }
.avatar-botao {
  border: none;
  background: none;
  padding: 0;
  cursor: pointer;
  border-radius: 50%;
  flex: none;
  line-height: 0;
}
.avatar-botao:hover .conversa-avatar { box-shadow: 0 0 0 3px rgba(16, 185, 129, .35); }
.avatar-botao:focus-visible { outline: 2px solid var(--d2-brand); outline-offset: 2px; }

/* modal do contato: foto grande + dados */
.contato-modal { display: flex; flex-direction: column; align-items: center; gap: 8px; }
.contato-foto {
  width: 168px;
  height: 168px;
  border-radius: 50%;
  object-fit: cover;
  box-shadow: 0 6px 24px rgba(0, 0, 0, .18);
}
.contato-foto-inicial {
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 56px;
  font-weight: 700;
  color: #fff;
  background: linear-gradient(135deg, #10b981, #059669);
}
.contato-nome { font-size: 17px; font-weight: 700; margin-top: 4px; text-align: center; }
.contato-etiquetas { justify-content: center; }
.contato-dados { width: 100%; margin-top: 8px; }
.contato-modal .tecnico-secao { width: 100%; margin-top: 10px; }
.contato-modal .tecnico-grupo { width: 100%; }
.item-conversa-meio { flex: 1; min-width: 0; }
.item-conversa-topo {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px;
}
.item-conversa-nome {
  font-size: 13.5px;
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.item-conversa-hora { font-size: 10.5px; color: var(--d2-text-faint); flex: none; }
.item-conversa-base {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-top: 2px;
}
.item-conversa-previa {
  font-size: 12.5px;
  color: var(--d2-text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-height: 18px;
}
.previa-midia {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: var(--d2-text-faint);
}
.previa-midia svg { width: 13px; height: 13px; flex: none; }
.badge-nao-lidas {
  min-width: 19px;
  height: 19px;
  padding: 0 6px;
  border-radius: 999px;
  background: var(--d2-brand);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: none;
}
html[data-theme="dark"] .badge-nao-lidas { color: #052e1f; }
.etiqueta.info {
  color: var(--d2-st-2);
  background: rgba(108, 147, 196, .13);
  border-color: rgba(108, 147, 196, .35);
}
.etiqueta.mini { font-size: 10px; padding: 2px 8px; gap: 5px; }
.etiqueta.mini::before { width: 5px; height: 5px; }

/* Coluna 2: conversa */
.atendimento-conversa {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  background: var(--d2-bg);
}
.conversa-vazia {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 14px;
  color: var(--d2-text-faint);
  padding: 24px;
  text-align: center;
}
.conversa-vazia-icone {
  width: 76px;
  height: 76px;
  border-radius: 24px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--ci-brand-tinta);
  color: var(--d2-brand);
}
.conversa-vazia-icone svg { width: 38px; height: 38px; }
.conversa-vazia p { margin: 0; font-size: 13.5px; }
.conversa-painel {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}
.conversa-cabecalho {
  position: relative;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 18px;
  background: var(--d2-bg-elevated);
  border-bottom: 1px solid var(--d2-border);
  flex: none;
}
.conversa-avatar-topo { width: 38px; height: 38px; font-size: 14px; }
.conversa-identidade { min-width: 0; }
.conversa-nome {
  font-size: 14.5px;
  font-weight: 650;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.conversa-telefone {
  color: var(--d2-text-muted);
  margin-top: 1px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.conversa-meta {
  margin-left: auto;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 3px;
  flex: none;
}
.conversa-protocolo { font-size: 11px; color: var(--d2-text-muted); }
.selo-canal {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11.5px;
  font-weight: 650;
  color: var(--d2-text-muted);
}
.selo-canal svg { width: 13px; height: 13px; flex: none; }
.selo-canal.ok { color: var(--d2-brand); }
.selo-canal.alerta { color: var(--d2-st-3); }
.selo-canal.info { color: var(--d2-st-2); }
.conversa-acoes {
  display: flex;
  align-items: center;
  gap: 7px;
  flex: none;
}
.botao-icone-perigo:hover:not(:disabled) {
  color: #fff;
  background: var(--d2-st-4);
  border-color: var(--d2-st-4);
}
.menu-acoes {
  position: absolute;
  top: calc(100% - 6px);
  right: 14px;
  z-index: 6;
  min-width: 180px;
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 6px;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  box-shadow: var(--ci-sombra-2);
}
.menu-acao {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 8px 10px;
  font-size: 13px;
  font-weight: 500;
  font-family: inherit;
  color: var(--d2-text);
  background: transparent;
  border: none;
  border-radius: 8px;
  cursor: pointer;
  text-align: left;
  transition: background .13s;
}
.menu-acao:hover { background: var(--d2-bg-hover); }
.menu-acao svg { width: 16px; height: 16px; flex: none; color: var(--d2-text-muted); }
.botao-cliente { display: none; }

.conversa-rolagem {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  padding: 20px 26px 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  background:
    radial-gradient(720px 460px at 110% -10%, var(--ci-brand-tinta), transparent 58%),
    var(--ci-doodle) top left / 360px auto repeat,
    var(--d2-bg);
}
.separador-data {
  align-self: center;
  margin: 12px 0 8px;
  font-size: 11px;
  font-weight: 650;
  color: var(--d2-text-muted);
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 999px;
  padding: 3px 12px;
  box-shadow: var(--ci-sombra-1);
}
.msg-sistema {
  align-self: center;
  max-width: 78%;
  text-align: center;
  font-size: 11.5px;
  color: var(--d2-text-muted);
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 999px;
  padding: 4px 14px;
  margin: 6px 0;
  box-shadow: var(--ci-sombra-1);
}
.bolha {
  max-width: min(68%, 560px);
  padding: 8px 12px 5px;
  border-radius: 16px;
  box-shadow: var(--ci-sombra-1);
  animation: bolha-entra .18s ease-out;
}
@keyframes bolha-entra {
  from { opacity: 0; transform: translateY(5px); }
  to { opacity: 1; transform: translateY(0); }
}
.bolha.recebida {
  align-self: flex-start;
  background: var(--d2-bg-elevated);
  border-bottom-left-radius: 5px;
  box-shadow: 0 1px 2px rgba(15, 23, 42, .10), 0 2px 8px rgba(15, 23, 42, .05);
}
.bolha.enviada {
  align-self: flex-end;
  background: var(--ci-bolha-enviada);
  color: var(--ci-bolha-enviada-texto);
  border-bottom-right-radius: 5px;
  box-shadow: 0 1px 2px rgba(4, 120, 87, .22), 0 2px 8px rgba(15, 23, 42, .06);
}
.bolha.enviada .bolha-autor { color: rgba(255, 255, 255, .85); }
.bolha.enviada .bolha-rodape { color: rgba(255, 255, 255, .72); }
.bolha.enviada .cartao-documento {
  background: rgba(255, 255, 255, .12);
  border-color: rgba(255, 255, 255, .22);
  color: inherit;
}
.bolha.enviada .cartao-documento:hover { background: rgba(255, 255, 255, .2); border-color: rgba(255, 255, 255, .35); }
.bolha.enviada .cartao-documento-icone { background: rgba(255, 255, 255, .16); color: #fff; }
.bolha.enviada .cartao-documento-nome small { color: rgba(255, 255, 255, .68); }
.bolha.interna {
  align-self: flex-end;
  background: #fef3c7;
  border: 1px solid #fde68a;
  border-bottom-right-radius: 5px;
}
html[data-theme="dark"] .bolha.interna {
  background: #3a2a10;
  border-color: rgba(217, 119, 6, .38);
}
.bolha-tag-interna {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  margin-left: 8px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .05em;
  color: #b45309;
}
html[data-theme="dark"] .bolha-tag-interna { color: #fcd34d; }
.bolha-tag-interna svg { width: 11px; height: 11px; }
.bolha-autor {
  font-size: 11px;
  font-weight: 650;
  color: var(--d2-brand);
  margin: 1px 0 2px;
}
.bolha-texto {
  font-size: 13.5px;
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
}
.bolha-rodape {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  font-size: 10px;
  color: var(--d2-text-faint);
  margin-top: 2px;
}
.ticks { display: inline-flex; align-items: center; }
.ticks svg { width: 14px; height: 14px; }
.ticks.lida { color: var(--ci-tick-lida); }
.ticks.erro { color: var(--d2-st-4); cursor: help; }
.bolha-imagem { display: block; margin: 2px 0 4px; }
.bolha-imagem img {
  display: block;
  max-width: min(300px, 100%);
  max-height: 300px;
  border-radius: 11px;
  cursor: zoom-in;
}
/* player de audio no molde do WhatsApp: avatar com microfone (vira a pilula de
   velocidade ao tocar), tocar/pausar, forma de onda com cursor e tempo */
.player-audio {
  display: grid;
  grid-template-columns: 44px 30px minmax(140px, 1fr);
  grid-template-rows: 32px 16px;
  column-gap: 6px;
  align-items: center;
  width: 310px;
  max-width: 100%;
  margin: 2px 0 1px;
  --progresso: 0%;
}
.player-lado { grid-row: 1 / 3; position: relative; width: 44px; height: 44px; }
.player-lado .player-avatar { width: 44px; height: 44px; font-size: 17px; }
.player-mic {
  position: absolute;
  right: -3px;
  bottom: -2px;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--d2-bg-elevated);
  color: var(--d2-brand);
}
.player-mic svg { width: 12px; height: 12px; }
.bolha.enviada .player-mic { background: var(--ci-bolha-enviada); color: #fff; }
.player-velocidade {
  display: none;
  position: absolute;
  inset: 0;
  margin: auto;
  width: 44px;
  height: 26px;
  border: 0;
  border-radius: 13px;
  padding: 0;
  font: inherit;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  background: rgba(0, 0, 0, .08);
  color: inherit;
}
html[data-theme="dark"] .player-velocidade { background: rgba(255, 255, 255, .14); }
.bolha.enviada .player-velocidade { background: rgba(0, 0, 0, .28); color: #fff; }
.player-audio.iniciado .player-avatar,
.player-audio.iniciado .player-mic { visibility: hidden; }
.player-audio.iniciado .player-velocidade { display: block; }
.player-toca {
  grid-row: 1 / 3;
  width: 30px;
  height: 30px;
  border: 0;
  background: none;
  padding: 0;
  cursor: pointer;
  color: var(--d2-text-muted);
  display: flex;
  align-items: center;
  justify-content: center;
}
.player-toca svg { width: 28px; height: 28px; }
.bolha.enviada .player-toca { color: rgba(255, 255, 255, .88); }
.player-onda {
  grid-column: 3;
  grid-row: 1;
  position: relative;
  height: 32px;
  cursor: pointer;
  touch-action: none;
  user-select: none;
}
.player-barras {
  position: absolute;
  inset: 4px 0;
  display: flex;
  align-items: center;
  gap: 2px;
  color: var(--d2-text-muted);
}
.player-barras i { flex: 1 1 0; min-width: 2px; border-radius: 2px; background: currentColor; opacity: .35; }
.player-barras.feitas { clip-path: inset(0 calc(100% - var(--progresso)) 0 0); }
.player-barras.feitas i { opacity: 1; }
.bolha.recebida .player-barras.feitas { color: var(--d2-brand); }
.bolha.enviada .player-barras { color: #fff; }
.bolha.enviada .player-barras i { opacity: .45; }
.bolha.enviada .player-barras.feitas i { opacity: 1; }
.player-cursor {
  position: absolute;
  top: 50%;
  left: var(--progresso);
  width: 13px;
  height: 13px;
  margin: -6.5px 0 0 -6.5px;
  border-radius: 50%;
  background: var(--d2-brand);
  box-shadow: 0 1px 3px rgba(0, 0, 0, .3);
  pointer-events: none;
}
.bolha.enviada .player-cursor { background: #fff; }
.player-tempo {
  grid-column: 3;
  grid-row: 2;
  font-size: 11px;
  line-height: 16px;
  color: var(--d2-text-faint);
}
.bolha.enviada .player-tempo { color: var(--ci-bolha-enviada-texto); opacity: .75; }
/* transcricao do audio (servico local), como no WhatsApp: rotulo discreto e
   texto corrido no estilo da bolha, sem caixa; "Ler mais" quando for longo */
.bolha-transcricao {
  margin: 2px 0;
  padding-top: 2px;
  max-width: 100%;
}
.bolha-transcricao-rotulo {
  display: flex;
  align-items: center;
  font-size: 11px;
  color: var(--d2-text-muted);
  margin-bottom: 2px;
}
.bolha.enviada .bolha-transcricao-rotulo { color: var(--ci-bolha-enviada-texto); opacity: .75; }
.bolha-transcricao-texto {
  font-size: 13.5px;
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
}
.bolha-transcricao-texto.recolhida {
  display: -webkit-box;
  -webkit-line-clamp: 3;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.bolha-transcricao-mais {
  display: block;
  border: 0;
  background: none;
  padding: 0;
  margin-top: 2px;
  font: inherit;
  font-size: 12.5px;
  font-weight: 600;
  color: var(--d2-brand);
  cursor: pointer;
}
.bolha.enviada .bolha-transcricao-mais { color: var(--ci-bolha-enviada-texto); }
.bolha-transcricao.andamento .bolha-transcricao-rotulo,
.bolha-transcricao.indisponivel .bolha-transcricao-rotulo { margin-bottom: 0; font-style: italic; }
.bolha-transcricao .pontos b { display: inline-block; font-style: normal; animation: bolha-transcricao-pontos 1.4s infinite; }
.bolha-transcricao .pontos b:nth-child(2) { animation-delay: .2s; }
.bolha-transcricao .pontos b:nth-child(3) { animation-delay: .4s; }
@keyframes bolha-transcricao-pontos {
  0%, 60%, 100% { opacity: .2; }
  30% { opacity: 1; }
}
.bolha-video {
  display: block;
  max-width: min(320px, 100%);
  max-height: 300px;
  border-radius: 11px;
  margin: 2px 0 4px;
  background: #000;
}
.cartao-documento {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  margin: 3px 0 4px;
  background: var(--d2-bg-subtle);
  border: 1px solid var(--d2-border);
  border-radius: 11px;
  color: inherit;
  text-decoration: none;
  transition: border-color .13s, background .13s;
}
.cartao-documento:hover { border-color: var(--ci-brand-borda); background: var(--d2-bg-hover); }
.cartao-documento-icone {
  width: 34px;
  height: 34px;
  border-radius: 9px;
  flex: none;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--ci-brand-tinta);
  color: var(--d2-brand);
}
.cartao-documento-icone svg { width: 17px; height: 17px; }
.cartao-documento-nome {
  min-width: 0;
  font-size: 12.5px;
  font-weight: 600;
  overflow-wrap: anywhere;
}
.cartao-documento-nome small {
  display: block;
  font-size: 11px;
  font-weight: 500;
  color: var(--d2-text-faint);
  margin-top: 1px;
}
.anexo-previa { margin-bottom: 14px; }

.conversa-composer {
  display: flex;
  align-items: flex-end;
  gap: 9px;
  padding: 12px 16px 14px;
  background: var(--d2-bg-elevated);
  border-top: 1px solid var(--d2-border);
  flex: none;
}
.conversa-composer.desativado { opacity: .55; }
.conversa-composer { position: relative; flex-wrap: wrap; }

/* modo interno: mensagem so para a equipe (faixa e campo amarelos) */
.composer-aviso-interno {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12.5px;
  font-weight: 600;
  color: #92400e;
  background: #fef3c7;
  border: 1px solid #fde68a;
  border-radius: 9px;
  padding: 7px 12px;
}
.composer-aviso-interno svg { width: 14px; height: 14px; flex: none; }
html[data-theme="dark"] .composer-aviso-interno {
  color: #fcd34d;
  background: rgba(217, 119, 6, .16);
  border-color: rgba(217, 119, 6, .38);
}
/* janela de 24 h da API oficial fechada: a caixa de texto da lugar a oferta do modelo */
.composer-janela {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 12.5px;
  color: var(--d2-text);
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-left: 3px solid var(--d2-brand);
  border-radius: 9px;
  padding: 8px 12px;
}
.composer-janela svg { width: 16px; height: 16px; flex: none; color: var(--d2-brand); }
.composer-janela span { flex: 1; min-width: 0; }
.composer-janela .d2-btn { flex: none; }
/* numero com QR e API oficial: marca na bolha que trafegou pela API; so no
   hover da bolha, como o tooltip, para nao pesar na leitura do chat */
.bolha-canal {
  font-size: 8px;
  font-weight: 600;
  letter-spacing: .06em;
  padding: 0 3px;
  border-radius: 3px;
  box-shadow: inset 0 0 0 1px currentColor;
  opacity: 0;
  transition: opacity .15s ease;
  cursor: help;
}
.bolha:hover .bolha-canal { opacity: .45; }
.conversa-composer.interno .composer-texto {
  background: #fffbeb;
  border-color: #fde68a;
}
html[data-theme="dark"] .conversa-composer.interno .composer-texto {
  background: rgba(217, 119, 6, .12);
  border-color: rgba(217, 119, 6, .4);
}
.composer-botao.ativo {
  color: #b45309;
  background: #fef3c7;
  border-color: #fde68a;
}
html[data-theme="dark"] .composer-botao.ativo {
  color: #fcd34d;
  background: rgba(217, 119, 6, .18);
  border-color: rgba(217, 119, 6, .4);
}
/* barra de gravacao cobre o composer inteiro enquanto grava/revisa */
.composer-gravacao {
  position: absolute;
  inset: 0;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 16px;
  background: var(--d2-bg-elevated);
  z-index: 2;
}
.gravacao-status {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  font-weight: 650;
  font-variant-numeric: tabular-nums;
}
.gravacao-ponto {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: #e11d48;
  animation: gravacao-pulsa 1.1s ease-in-out infinite;
}
@keyframes gravacao-pulsa {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: .35; transform: scale(.8); }
}
.gravacao-previa { flex: 1; height: 40px; min-width: 0; }
.composer-texto {
  flex: 1;
  resize: none;
  min-height: 44px;
  max-height: 132px;
  padding: 11px 18px;
  overflow-y: hidden; /* o JS libera a rolagem so quando bate na altura maxima */
  font-size: 13.5px;
  font-family: inherit;
  line-height: 1.45;
  color: var(--d2-text);
  background: var(--d2-bg-subtle);
  border: 1px solid var(--d2-border);
  border-radius: 22px;
  transition: border-color .15s, box-shadow .15s, background .15s;
}
.composer-texto:focus {
  outline: none;
  border-color: var(--d2-brand);
  box-shadow: 0 0 0 3px var(--ci-brand-tinta);
}
.composer-texto::placeholder { color: var(--d2-text-faint); }
/* corretor ortografico (Hunspell no servidor): espelho transparente por cima do
   campo repete o texto so para desenhar o sublinhado; o campo recebe tudo */
.composer-campo { flex: 1; position: relative; min-width: 0; display: flex; }
.composer-campo .composer-texto { width: 100%; }
.composer-espelho {
  position: absolute;
  top: 0;
  left: 0;
  bottom: 0;
  box-sizing: border-box;
  padding: 11px 18px;
  border: 1px solid transparent;
  border-radius: 22px;
  font-size: 13.5px;
  font-family: inherit;
  line-height: 1.45;
  white-space: pre-wrap;
  overflow-wrap: break-word;
  overflow: hidden;
  color: transparent;
  pointer-events: none;
}
.composer-espelho mark {
  background: none;
  color: transparent;
  text-decoration: underline wavy #e5484d;
  text-decoration-skip-ink: none;
  text-underline-offset: 3px;
}
.ortografia-popover {
  position: fixed;
  z-index: 70;
  display: flex;
  flex-direction: column;
  min-width: 150px;
  max-width: 260px;
  padding: 4px;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 10px;
  box-shadow: var(--ci-sombra-2);
}
.ortografia-item {
  text-align: left;
  border: 0;
  background: none;
  padding: 6px 10px;
  border-radius: 6px;
  font: inherit;
  font-size: 13px;
  color: var(--d2-text);
  cursor: pointer;
}
.ortografia-item:hover { background: var(--d2-bg-subtle); }
.ortografia-item.aprender {
  margin-top: 3px;
  padding-top: 7px;
  border-top: 1px solid var(--d2-border);
  border-radius: 0 0 6px 6px;
  font-size: 12px;
  color: var(--d2-text-muted);
}
.ortografia-vazio { padding: 6px 10px; font-size: 12.5px; color: var(--d2-text-faint); }
.composer-botao {
  width: 40px;
  height: 40px;
  flex: none;
  border: 1px solid transparent;
  border-radius: 12px;
  background: transparent;
  color: var(--d2-text-muted);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background .13s, color .13s;
}
.composer-botao:hover:not(:disabled) { background: var(--d2-bg-hover); color: var(--d2-text); border-color: var(--d2-border); }
.composer-botao svg { width: 19px; height: 19px; }
.composer-enviar {
  width: 44px;
  height: 44px;
  flex: none;
  border: none;
  border-radius: 50%;
  background: linear-gradient(135deg, #10b981, #059669);
  color: #fff;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 3px 10px rgba(16, 185, 129, .35);
  transition: transform .12s, box-shadow .12s, filter .12s;
}
.composer-enviar:hover:not(:disabled) { filter: brightness(1.06); box-shadow: 0 4px 14px rgba(16, 185, 129, .45); }
.composer-enviar:active:not(:disabled) { transform: translateY(1px); }
.composer-enviar svg { width: 20px; height: 20px; margin: 1px 1px 0 0; }
.composer-enviar:disabled, .composer-botao:disabled { cursor: default; }
/* botao principal unico: mic com o campo vazio, enviar quando ha texto */
.conversa-composer.tem-texto #botao-gravar { display: none; }
.conversa-composer:not(.tem-texto) #botao-enviar { display: none; }

/* Coluna 3: cliente + notas */
.atendimento-cliente {
  width: 300px;
  flex: none;
  display: flex;
  flex-direction: column;
  gap: 16px;
  background: var(--d2-bg-elevated);
  border-left: 1px solid var(--d2-border);
  overflow-y: auto;
  padding: 18px 16px 20px;
}
.cliente-cabecalho {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}
.cliente-cabecalho .botao-icone { margin-left: auto; }
.cliente-cabecalho .cliente-expandir { margin-left: auto; }
.cliente-cabecalho .cliente-fechar { margin-left: 0; display: none; }
/* painel do cliente expandido (botao de chevrons no cabecalho) */
.atendimento.cliente-largo .atendimento-cliente { width: 520px; }
.atendimento.cliente-largo .cliente-expandir .ic-expandir { display: none; }
.atendimento .cliente-expandir .ic-recolher { display: none; }
.atendimento.cliente-largo .cliente-expandir .ic-recolher { display: block; }
.cliente-cabecalho-titulo {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .08em;
  color: var(--d2-text-faint);
}
.cliente-cartao {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 5px;
  text-align: center;
  padding: 18px 14px 16px;
  background: var(--d2-bg-subtle);
  border: 1px solid var(--d2-border);
  border-radius: 14px;
}
.cliente-cartao:empty { display: none; }
.cliente-avatar { width: 62px; height: 62px; font-size: 24px; margin-bottom: 4px; }
.cliente-nome { font-size: 14.5px; font-weight: 650; overflow-wrap: anywhere; }
/* lapis de editar o nome do cliente (cartao do cliente e modal do contato) */
.cliente-editar-nome, .contato-editar-nome {
  width: 24px; height: 24px; min-width: 24px; min-height: 24px;
  vertical-align: middle; margin-left: 5px; color: var(--d2-text-faint);
}
.cliente-editar-nome svg, .contato-editar-nome svg { width: 13px; height: 13px; }
.contato-nome { display: flex; align-items: center; justify-content: center; gap: 2px; }
.cliente-telefone { font-size: 12px; color: var(--d2-text-muted); }
.cliente-estado { margin-top: 6px; }
.cliente-dados {
  width: 100%;
  margin-top: 12px;
  padding-top: 11px;
  border-top: 1px solid var(--d2-border);
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.cliente-dado {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
  font-size: 12px;
}
.cliente-dado span { color: var(--d2-text-faint); flex: none; }
.cliente-dado b {
  font-weight: 600;
  color: var(--d2-text);
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.cartao-tecnico:empty { display: none; }
.notas-bloco { display: flex; flex-direction: column; gap: 10px; }
.notas-titulo {
  display: flex;
  align-items: center;
  gap: 7px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .08em;
  color: var(--d2-text-faint);
}
.notas-titulo svg { width: 13px; height: 13px; }
.notas-lista { display: flex; flex-direction: column; gap: 8px; }
.notas-vazio { font-size: 12px; color: var(--d2-text-faint); padding: 2px 2px 0; }
.nota-item {
  background: rgba(226, 155, 55, .09);
  border: 1px solid rgba(226, 155, 55, .28);
  border-radius: 10px;
  padding: 9px 11px 7px;
}
.nota-texto {
  font-size: 12.5px;
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
}
.nota-meta { font-size: 10.5px; color: var(--d2-text-faint); margin-top: 4px; }
.nota-nova { display: flex; flex-direction: column; gap: 8px; }
.nota-nova textarea { font-size: 12.5px; }
.nota-nova .d2-btn { align-self: flex-end; }

/* Responsivo do atendimento */
@media (max-width: 1200px) {
  .atendimento-cliente {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    width: 320px;
    max-width: 92vw;
    border-left: 1px solid var(--d2-border);
    box-shadow: var(--ci-sombra-2);
    transform: translateX(105%);
    visibility: hidden;
    transition: transform .22s ease;
    z-index: 90;
  }
  .atendimento.cliente-aberto .atendimento-cliente { transform: none; visibility: visible; }
  .atendimento.cliente-largo .atendimento-cliente { width: min(560px, 96vw); }
  .botao-cliente { display: inline-flex; }
  .cliente-cabecalho .cliente-fechar { display: inline-flex; }
}
@media (max-width: 900px) {
  .atendimento-lista { width: 270px; }
  .conversa-rolagem { padding: 16px 14px 12px; }
  .bolha { max-width: 82%; }
  .conversa-protocolo { display: none; }
}
@media (max-width: 680px) {
  .atendimento-lista { width: 220px; }
  .conversa-cabecalho { padding: 10px 12px; flex-wrap: wrap; }
  .conversa-acoes { gap: 5px; }
}

/* Navegacao e espaco de leitura do atendimento. */
.lista-cabecalho { padding: 18px 16px 12px; display: grid; gap: 8px; border-bottom: 1px solid var(--d2-border); }
.lista-cabecalho strong { font-size: 17px; }
.lista-subtitulo { font-size: 12px; color: var(--d2-text-muted); margin-top: -6px; }
.lista-cabecalho [role="status"] { font-size: 10.5px; color: var(--d2-text-faint); margin-top: -4px; }
.lista-cabecalho input { width: 100%; margin-top: 4px; }
.lista-cabecalho input[type="search"] { border-radius: 999px; background: var(--d2-bg-subtle); padding-left: 16px; }
.lista-cabecalho input[type="search"]:focus { background: var(--d2-bg-elevated); }
.conversa-voltar { display: none; }
.conversa-identidade { flex: 1; }
.conversa-cabecalho { flex-wrap: wrap; }
.conversa-rolagem > * { flex-shrink: 0; }
.bolha { overflow-wrap: anywhere; }
.atendimento:not(.conversa-aberta) .atendimento-cliente { display: none; }
.item-conversa:focus-visible, .conversa-voltar:focus-visible { outline: 2px solid var(--d2-brand); outline-offset: -3px; }
@media (max-width: 680px) {
  .atendimento-lista { width: 100%; }
  .atendimento-conversa { display: none; }
  .atendimento.conversa-aberta .atendimento-lista { display: none; }
  .atendimento.conversa-aberta .atendimento-conversa { display: flex; }
  .conversa-voltar { display: inline-flex; flex: none; }
  .conversa-cabecalho { gap: 8px; }
  .conversa-acoes { width: 100%; justify-content: flex-end; }
  .conversa-composer { padding: 10px; gap: 7px; padding-bottom: max(10px, env(safe-area-inset-bottom)); }
  .conversa-avatar-topo { width: 32px; height: 32px; }
  .bolha { max-width: 92%; }
}

/* Cartao tecnico: a situacao do assinante (via Ravicor) na coluna do cliente. */
.cartao-tecnico {
  padding: 14px;
  background: var(--d2-bg-subtle);
  border: 1px solid var(--d2-border);
  border-radius: 14px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 12px;
}
.tecnico-cabecalho { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.tecnico-cabecalho strong { font-size: 12.5px; }
.tecnico-cabecalho .botao-icone { width: 26px; height: 26px; }
.tecnico-cabecalho .botao-icone svg { width: 14px; height: 14px; }
.tecnico-cabecalho .botao-icone[disabled] svg { animation: girar-atualizar 1s linear infinite; }
@keyframes girar-atualizar { to { transform: rotate(360deg); } }
.tecnico-identidade { display: flex; align-items: center; gap: 8px; min-width: 0; }
.tecnico-identidade b { font-size: 13px; overflow-wrap: anywhere; }
.cartao-tecnico .cliente-dados { margin-top: 2px; padding-top: 9px; }
.tecnico-suave { color: var(--d2-text-muted); font-weight: 500; }
.tecnico-aviso { color: var(--d2-text-muted); }
.tecnico-aviso-mini { font-size: 11px; }
.tecnico-alertas { display: flex; flex-wrap: wrap; gap: 5px; }
.tecnico-rodape { font-size: 10.5px; color: var(--d2-text-faint); }
.tecnico-secao {
  margin-top: 4px;
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--d2-text-faint);
}
.cartao-tecnico .cliente-dados.tecnico-grupo { margin-top: 0; padding-top: 0; border-top: 0; }
.wifi-rede { display: flex; flex-direction: column; gap: 2px; padding: 2px 0; }
.wifi-rede + .wifi-rede { border-top: 1px dashed var(--d2-border); padding-top: 7px; margin-top: 4px; }
.wifi-rede-topo { display: flex; align-items: center; gap: 7px; }
.wifi-rede-topo b { font-size: 12.5px; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.wifi-rede-topo .botao-icone { width: 24px; height: 24px; margin-left: auto; flex: none; }
.wifi-rede-topo .botao-icone svg { width: 13px; height: 13px; }
.wifi-rede-info { font-size: 11px; color: var(--d2-text-muted); overflow-wrap: anywhere; }

/* ---- sugestao da assistente (acima do composer) ---- */
.conversa-sugestao {
  flex: none;
  padding: 10px 16px 0;
  background: var(--d2-bg-elevated);
  border-top: 1px solid var(--d2-border);
}
.conversa-sugestao + .conversa-composer { border-top: 0; }
.sugestao-cartao {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 11px 14px 12px;
  background: var(--ci-brand-tinta);
  border: 1px solid var(--ci-brand-borda);
  border-radius: 14px;
  animation: sugestao-entra .18s ease-out;
}
@keyframes sugestao-entra {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: none; }
}
.sugestao-topo { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sugestao-rotulo {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .04em;
  text-transform: uppercase;
  color: var(--d2-brand);
}
.sugestao-rotulo svg { width: 14px; height: 14px; }
.sugestao-motivo { font-size: 12px; color: var(--d2-text-muted); }
.sugestao-motivo[hidden] { display: none; }
.sugestao-texto {
  font-size: 13.5px;
  line-height: 1.5;
  color: var(--d2-text);
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  max-height: 150px;
  overflow: auto;
}
.sugestao-texto[hidden] { display: none; }
.sugestao-acoes { display: flex; gap: 8px; flex-wrap: wrap; }
.sugestao-acoes button[hidden] { display: none; }
@media (max-width: 680px) {
  .conversa-sugestao { padding: 8px 10px 0; }
}

/* ---- configuracoes: atendimento e horarios ---- */
.cartao-titulo-acao { margin-left: auto; flex: none; }
.cartao.inativo { opacity: .6; }
.cartao.inativo:hover, .cartao.inativo:focus-within { opacity: 1; }
.cartao { transition: opacity .2s; }
.tabela-embutida { margin: 0 -20px -20px; width: calc(100% + 40px); }

/* ---- relatorios ---- */
.kpis {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(190px, 1fr));
  gap: 12px;
  margin-bottom: 14px;
}
.kpi {
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 16px;
  padding: 16px 18px;
  box-shadow: 0 3px 14px rgba(15, 23, 42, .035);
  min-width: 0;
}
.kpi-rotulo { font-size: 12px; font-weight: 600; color: var(--d2-text-muted); line-height: 1.35; }
.kpi-valor {
  font-size: 26px;
  font-weight: 700;
  letter-spacing: -.02em;
  margin-top: 6px;
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
}
.kpi-sub { font-size: 11.5px; color: var(--d2-text-faint); margin-top: 4px; }
.relatorio-grade { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; align-items: start; }
.relatorio-grade > .cartao { margin-top: 0; }
/* com o .conteudo sem teto, tela larga ganha coluna em vez de cartao esticado */
@media (min-width: 1760px) { .relatorio-grade { grid-template-columns: repeat(3, 1fr); } }
.barras { display: flex; align-items: flex-end; gap: 3px; height: 170px; padding-top: 6px; }
.barra {
  flex: 1;
  min-width: 0;
  height: 100%;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  align-items: center;
  gap: 5px;
}
.barra-coluna {
  width: 100%;
  max-width: 30px;
  min-height: 2px;
  border-radius: 6px 6px 3px 3px;
  background: linear-gradient(180deg, #10b981, #059669);
  transition: height .3s ease;
}
.barra-coluna.vazia { background: var(--d2-border); }
.barra:hover .barra-coluna { filter: brightness(1.1); }
.barra-rotulo { font-size: 10px; color: var(--d2-text-faint); font-family: var(--d2-font-mono); white-space: nowrap; height: 13px; }
.ia-linhas { display: flex; flex-direction: column; }
.ia-linha { display: flex; justify-content: space-between; gap: 12px; font-size: 13px; padding: 9px 0; border-bottom: 1px solid var(--d2-border); }
.ia-linha:last-child { border-bottom: 0; padding-bottom: 0; }
.ia-linha span { color: var(--d2-text-muted); }
.ia-linha b { font-variant-numeric: tabular-nums; }
.tabela .numero { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }
@media (max-width: 900px) {
  .relatorio-grade { grid-template-columns: 1fr; }
}

.topo-acoes .d2-control { width: auto; min-width: 170px; }

/* ---- cadastros: etiquetas, mensagens rapidas, motivos ---- */
.cadastro-topo { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 12px; }
.cadastro-topo .descricao { margin: 0; font-size: 12.5px; color: var(--d2-text-muted); line-height: 1.45; }
.texto-suave { color: var(--d2-text-muted); }
.chip-etiqueta {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 9px;
  border-radius: 999px;
  border: 1px solid color-mix(in srgb, var(--cor) 45%, transparent);
  background: color-mix(in srgb, var(--cor) 14%, transparent);
  color: var(--cor);
  white-space: nowrap;
  max-width: 100%;
}
.chip-etiqueta::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: var(--cor); flex: none; }
.pontos-etiqueta { display: inline-flex; gap: 3px; margin-left: 6px; vertical-align: middle; }
.ponto-etiqueta { width: 7px; height: 7px; border-radius: 50%; background: var(--cor); display: inline-block; }
.cliente-etiquetas { width: 100%; margin-top: 10px; display: flex; flex-wrap: wrap; gap: 5px; justify-content: center; align-items: center; }
.cliente-etiquetas .botao-icone { width: 24px; height: 24px; }
.cliente-etiquetas .botao-icone svg { width: 13px; height: 13px; }
.opcoes-etiqueta .d2-field-check { margin-bottom: 8px; }
.lista-cabecalho select { margin-top: 2px; }
.lista-cabecalho select[hidden] { display: none; }

/* ---- mensagens rapidas no composer ---- */
.conversa-composer { position: relative; }
.rapidas-popover {
  position: absolute;
  left: 16px;
  right: 16px;
  bottom: 100%;
  margin-bottom: 6px;
  background: var(--d2-bg-elevated);
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  box-shadow: var(--ci-sombra-2);
  max-height: 240px;
  overflow: auto;
  z-index: 5;
}
.rapidas-popover[hidden] { display: none; }
.rapida-item { padding: 8px 12px; cursor: pointer; display: flex; flex-direction: column; gap: 2px; }
.rapida-item.ativo, .rapida-item:hover { background: var(--d2-bg-hover); }
.rapida-atalho { font-size: 12px; font-weight: 700; color: var(--d2-brand); font-family: var(--d2-font-mono); }
.rapida-texto { font-size: 12.5px; color: var(--d2-text-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rapidas-vazio { padding: 10px 12px; font-size: 12.5px; color: var(--d2-text-faint); }

/* ---- pausa do atendente e situacao ---- */
.usuario-avatar.em-pausa {
  background: linear-gradient(135deg, #f59e0b, #d97706);
  box-shadow: 0 0 0 2px var(--d2-bg-elevated), 0 0 0 4px rgba(245, 158, 11, .45);
}
.usuario-pausa { color: var(--d2-st-3); font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.usuario-acoes .botao-icone.ativo { color: var(--d2-st-3); background: rgba(245, 158, 11, .12); }
.situacao-detalhe { display: block; font-size: 11px; color: var(--d2-text-faint); margin-top: 3px; }

.topo-acoes .d2-btn { white-space: nowrap; }
.relatorio-grade .tabela th { padding: 10px 12px; white-space: normal; line-height: 1.3; letter-spacing: .04em; }
.relatorio-grade .tabela td { padding: 10px 12px; font-size: 13px; }
.relatorio-grade .tabela td:first-child { overflow-wrap: anywhere; }

/* ---- saida ativa: nova conversa, modelos, agendadas ---- */
.lista-titulo { display: flex; align-items: center; justify-content: space-between; }
.lista-acoes { display: flex; align-items: center; gap: 6px; }
.lista-titulo .botao-icone { width: 30px; height: 30px; color: var(--d2-brand); background: var(--ci-brand-tinta); border: 1px solid var(--ci-brand-borda); }
.lista-titulo .botao-icone svg { width: 16px; height: 16px; }
/* em chamada: pedir ajuda pela modal nao faz sentido (uma ligacao por vez) */
.lista-titulo .botao-icone:disabled { opacity: .45; cursor: default; }
.template-previa {
  font-size: 13px;
  line-height: 1.5;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  padding: 10px 12px;
  border-radius: 12px;
  background: var(--d2-bg-subtle);
  border: 1px solid var(--d2-border);
  max-height: 180px;
  overflow: auto;
}
.modelo-item { padding: 10px 0; border-bottom: 1px solid var(--d2-border); }
.modelo-item:last-child { border-bottom: 0; }
.modelo-topo { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 13px; }
.modelo-corpo { font-size: 12.5px; color: var(--d2-text-muted); white-space: pre-wrap; margin-top: 4px; line-height: 1.45; }
.agendadas-bloco { margin-top: 14px; }
.agendadas-bloco[hidden] { display: none; }
.agendadas-lista { display: flex; flex-direction: column; gap: 8px; }
.agendada-item {
  padding: 10px 12px;
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  background: var(--d2-bg-subtle);
  font-size: 12.5px;
}
.agendada-topo { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.agendada-topo .botao-icone { width: 22px; height: 22px; }
.agendada-topo .botao-icone svg { width: 12px; height: 12px; }
.agendada-texto { margin-top: 4px; white-space: pre-wrap; overflow-wrap: anywhere; color: var(--d2-text); }
.agendada-meta { margin-top: 4px; font-size: 11px; color: var(--d2-text-faint); }

/* ---- campanhas ---- */
.progresso { height: 6px; border-radius: 999px; background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); overflow: hidden; min-width: 120px; }
.progresso-barra { height: 100%; background: linear-gradient(90deg, #10b981, #059669); border-radius: 999px; transition: width .3s; }
.progresso-texto { font-size: 11.5px; color: var(--d2-text-muted); margin-top: 4px; white-space: nowrap; }
.texto-erro { color: var(--d2-st-4); }
.coluna-progresso { min-width: 150px; }
.kpis-mini { margin-bottom: 12px; grid-template-columns: repeat(auto-fill, minmax(120px, 1fr)); gap: 8px; }
.kpi-mini { padding: 10px 12px; border-radius: 12px; }
.kpi-mini .kpi-valor { font-size: 20px; margin-top: 2px; }
.tabela-rolagem { max-height: 50vh; overflow: auto; margin-top: 12px; border: 1px solid var(--d2-border); border-radius: 12px; }
.tabela-rolagem .tabela th { position: sticky; top: 0; }

/* ---- Historico de chamados do cliente (chip no cabecalho + modal) ---- */
.botao-historico-chamados { position: relative; }
.botao-historico-chamados .historico-contagem {
  position: absolute; top: -3px; right: -3px; min-width: 16px; height: 16px;
  padding: 0 4px; border-radius: 999px; background: var(--d2-brand); color: #fff;
  font-size: 10px; font-weight: 700; line-height: 16px; text-align: center;
}
.hist-chamados { display: flex; flex-direction: column; gap: 8px; }
.hist-chamados-vazio { padding: 20px; text-align: center; color: var(--d2-text-muted); font-size: 13px; }
.hist-chamado {
  display: block; width: 100%; text-align: left; cursor: pointer; font: inherit;
  background: var(--d2-bg); border: 1px solid var(--d2-border); border-radius: var(--d2-radius-lg);
  padding: 10px 12px; color: var(--d2-text); transition: border-color .15s, box-shadow .15s;
}
.hist-chamado:hover { border-color: var(--ci-brand-borda); box-shadow: var(--ci-sombra-1); }
.hist-chamado-topo { display: flex; gap: 8px; align-items: center; }
.hist-chamado-titulo { font-weight: 600; font-size: 13px; margin-top: 3px; }
.hist-chamado-selo {
  font-size: 10.5px; padding: 1px 7px; border-radius: 999px;
  border: 1px solid var(--ci-brand-borda); color: var(--d2-brand); font-weight: 600;
}
.hist-chamado-data { flex: 0 0 auto; font-size: 11.5px; color: var(--d2-text-muted); }
.hist-chamado-resumo { margin-top: 4px; font-size: 12.5px; line-height: 1.45; color: var(--d2-text-muted); }
/* aviso no topo da conversa quando o aberto e um chamado ENCERRADO do historico */
.aviso-historico {
  display: flex; align-items: center; gap: 10px;
  padding: 8px 14px; font-size: 12.5px; color: var(--d2-text);
  background: rgba(226, 155, 55, .1); border-bottom: 1px solid rgba(226, 155, 55, .4);
}
.aviso-historico svg { width: 15px; height: 15px; flex: 0 0 auto; color: var(--d2-st-3); }
.aviso-historico span { flex: 1 1 auto; }
.aviso-historico-voltar { flex: 0 0 auto; }

/* ---- Traducao automatica da conversa ---- */
.botao-traducao.ativo { color: var(--d2-brand); background: var(--ci-brand-tinta); }
.bolha-traduzida {
  display: inline-flex; align-items: center; gap: 4px; margin-top: 4px;
  border: 0; padding: 2px 8px; border-radius: 999px; cursor: pointer;
  font: inherit; font-size: 10.5px; font-weight: 600;
  background: rgba(16, 185, 129, .14); color: var(--d2-brand);
}
.bolha.enviada .bolha-traduzida { background: rgba(255, 255, 255, .18); color: var(--ci-bolha-enviada-texto, #ecfdf5); }
.bolha-traduzida svg { width: 11px; height: 11px; }
.trad-bloco { margin-bottom: 12px; }
.trad-bloco:last-child { margin-bottom: 0; }
.trad-rotulo {
  font-size: 10.5px; font-weight: 700; letter-spacing: .5px; text-transform: uppercase;
  color: var(--d2-text-muted); margin-bottom: 4px;
}
.trad-texto {
  background: var(--d2-bg-subtle); border: 1px solid var(--d2-border);
  border-radius: var(--d2-radius-md); padding: 8px 10px;
  font-size: 13px; line-height: 1.5; color: var(--d2-text); white-space: pre-wrap;
}

/* ---- Sistemas externos no cartao do cliente ---- */
.externo-separador { border-top: 1px dashed var(--d2-border); margin: 6px 0; }
.externo-sub { margin-top: 4px; }
.externo-sub-rotulo {
  display: block; font-size: 10.5px; font-weight: 700; letter-spacing: .4px;
  text-transform: uppercase; color: var(--d2-text-faint); margin: 6px 0 2px;
}

/* ---- Financeira no cartao do cliente: cards por servidor (compacto -> expande) ---- */
.externo-usuario { font-size: 12px; padding: 2px 0; }
.externo-alerta { color: var(--d2-st-4); font-weight: 700; }
.fin-ok { color: var(--d2-st-6); font-weight: 600; }
.fin-pill {
  display: inline-flex; align-items: center; font-size: 10.5px; font-weight: 700;
  padding: 2px 8px; border-radius: 999px; border: 1px solid var(--d2-border);
  color: var(--d2-text-muted); text-transform: uppercase; letter-spacing: .03em;
}
.fin-pill.ok { background: rgba(0, 201, 92, .12); border-color: rgba(0, 201, 92, .4); color: var(--d2-st-6); }
.fin-pill.erro { background: rgba(210, 57, 57, .12); border-color: rgba(210, 57, 57, .4); color: var(--d2-st-4); }
.fin-pill.aviso { background: rgba(226, 155, 55, .12); border-color: rgba(226, 155, 55, .4); color: var(--d2-st-3); }
.fin-pill.neutro { opacity: .8; }
/* linha de faturas clicavel (abre a modal de ver/enviar faturas) */
.fin-faturas-abrir {
  display: inline; background: none; border: none; padding: 0; margin: 0;
  font: inherit; color: inherit; cursor: pointer; text-align: inherit;
  text-decoration: underline dotted; text-underline-offset: 3px;
}
.fin-faturas-abrir:hover { text-decoration-style: solid; }
/* pilula de faturas clicavel no card do servidor (mesma modal) */
.fin-faturas-badge { font-family: inherit; cursor: pointer; appearance: none; }
.fin-faturas-badge:hover { text-decoration: underline; text-underline-offset: 2px; }

/* modal de faturas do cliente */
.fatura-item {
  display: flex; align-items: center; gap: 12px;
  border: 1px solid var(--d2-border); border-radius: var(--d2-radius-lg);
  background: var(--d2-bg-subtle); padding: 10px 12px;
}
.fatura-item + .fatura-item { margin-top: 8px; }
.fatura-info { flex: 1 1 auto; min-width: 0; }
.fatura-topo { display: flex; align-items: center; gap: 8px; font-size: 14px; }
.fatura-descricao { font-size: 12.5px; color: var(--d2-text-muted); margin-top: 2px; word-break: break-word; }
.fatura-venc { font-size: 12px; color: var(--d2-text-muted); margin-top: 2px; }
.fatura-enviar { flex: 0 0 auto; white-space: nowrap; }

/* vinculo manual: botao no cartao sem correspondencia + modal de busca no ERP */
.tecnico-vincular { width: 100%; justify-content: center; margin-top: 2px; }
.tecnico-vinculo-manual { display: flex; align-items: center; gap: 8px; margin-top: -2px; }
.tecnico-desvincular {
  border: 0; background: none; padding: 0; cursor: pointer;
  font: inherit; font-size: 11px; color: var(--d2-text-muted); text-decoration: underline;
}
.tecnico-desvincular:hover { color: var(--d2-text); }
.tecnico-vinculo-coment { font-size: 11.5px; color: var(--d2-text-muted); font-style: italic; overflow-wrap: anywhere; }
.vincular-dica { margin-bottom: 12px; }
.vincular-resultados { margin-top: 12px; }
.vincular-item {
  display: flex; align-items: center; gap: 12px;
  border: 1px solid var(--d2-border); border-radius: var(--d2-radius-lg);
  background: var(--d2-bg-subtle); padding: 10px 12px;
  cursor: pointer; user-select: none;
}
.vincular-item:hover { background: var(--d2-bg-hover); }
.vincular-item.sel { border-color: var(--d2-brand); }
.vincular-marca {
  flex: 0 0 auto; width: 18px; height: 18px; border-radius: 5px;
  border: 2px solid var(--d2-border); background: var(--d2-bg); position: relative;
}
.vincular-item.sel .vincular-marca { border-color: var(--d2-brand); background: var(--d2-brand); }
.vincular-item.sel .vincular-marca::after {
  content: ''; position: absolute; left: 4px; top: 1px; width: 5px; height: 9px;
  border: solid #fff; border-width: 0 2px 2px 0; transform: rotate(45deg);
}
.tecnico-vinculos { display: flex; flex-wrap: wrap; gap: 6px; }
.tecnico-vinculo-chip {
  border: 1px solid var(--d2-border); border-radius: 999px; background: var(--d2-bg);
  color: var(--d2-text-muted); font: inherit; font-size: 11px; padding: 3px 10px;
  cursor: pointer; max-width: 130px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.tecnico-vinculo-chip:hover:not(:disabled) { background: var(--d2-bg-hover); color: var(--d2-text); }
.tecnico-vinculo-chip.ativo {
  border-color: var(--d2-brand); color: var(--d2-brand); font-weight: 700; cursor: default;
}
.vincular-item + .vincular-item { margin-top: 8px; }
.vincular-info { flex: 1 1 auto; min-width: 0; }
.vincular-topo { display: flex; align-items: center; gap: 8px; font-size: 13.5px; }
.vincular-topo b { overflow-wrap: anywhere; }
.vincular-sub { font-size: 12px; color: var(--d2-text-muted); margin-top: 2px; word-break: break-word; }
.vincular-escolher { flex: 0 0 auto; white-space: nowrap; }

.fin-servidor {
  margin-top: 10px; border: 1px solid var(--d2-border); border-radius: var(--d2-radius-lg);
  background: var(--d2-bg); overflow: hidden;
}
.fin-servidor-topo {
  display: flex; align-items: center; gap: 7px; flex-wrap: wrap;
  padding: 9px 11px; cursor: pointer; user-select: none;
}
.fin-servidor-topo:hover { background: var(--d2-bg-hover); }
.fin-servidor-nome { font-weight: 700; font-size: 13px; }
.fin-servidor-seta { width: 15px; height: 15px; margin-left: auto; color: var(--d2-text-muted); transition: transform .18s; }
.fin-servidor.aberto .fin-servidor-seta { transform: rotate(180deg); }
.fin-servidor-resumo {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
  padding: 0 11px 9px; font-size: 11.5px; color: var(--d2-text-muted);
}
.fin-servidor-resumo > span:first-child { flex: 1 1 auto; }
.fin-servidor-detalhe { display: none; border-top: 1px dashed var(--d2-border); padding: 10px 11px 12px; }
.fin-servidor.aberto .fin-servidor-detalhe { display: block; }
.fin-grade { display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 6px; margin-bottom: 10px; }
.fin-celula { background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); border-radius: var(--d2-radius-md); padding: 6px 8px; }
.fin-celula span { display: block; font-size: 9.5px; text-transform: uppercase; letter-spacing: .04em; color: var(--d2-text-faint); }
.fin-celula b { font-size: 12px; word-break: break-word; }
.fin-copiavel {
  display: flex; align-items: center; gap: 6px; font-size: 12px;
  padding: 3px 0;
}
.fin-copiavel .texto-mono { flex: 1 1 auto; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.fin-copiar { width: 24px; height: 24px; min-width: 24px; min-height: 24px; flex: none; }
.fin-copiar svg { width: 13px; height: 13px; }
.fin-gauges { display: flex; gap: 12px; justify-content: space-around; margin: 10px 0; }
.fin-gauge { text-align: center; flex: 0 1 84px; }
.fin-gauge svg { width: 100%; max-width: 72px; height: auto; }
.fin-gauge-tit { font-size: 11px; font-weight: 700; margin-top: 2px; }
.fin-gauge-sub { font-size: 10px; color: var(--d2-text-muted); }
.fin-tiles { display: grid; grid-template-columns: repeat(auto-fill, minmax(88px, 1fr)); gap: 6px; margin: 8px 0 4px; }
.fin-tile {
  background: var(--d2-bg-subtle); border: 1px solid var(--d2-border);
  border-radius: var(--d2-radius-md); padding: 7px 6px; text-align: center;
}
.fin-tile-n { font-size: 15px; font-weight: 700; line-height: 1.1; }
.fin-tile-l { font-size: 9.5px; color: var(--d2-text-muted); margin-top: 2px; text-transform: uppercase; letter-spacing: .03em; }
.fin-tile-sub { font-size: 9.5px; color: var(--d2-brand); font-weight: 600; margin-top: 2px; }

/* cadastro de atendente: lista de departamentos em colunas */
.lista-departamentos { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 4px 14px; padding: 8px 10px; border: 1px solid var(--d2-border); border-radius: 8px; background: var(--d2-surface-2, transparent); }
.lista-departamentos .d2-field-check { margin-bottom: 0; }

/* modal de transferir: lista de quem compartilha o atendimento */
.participantes-lista { display: flex; flex-direction: column; gap: 6px; }
.participante-item { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 6px 10px; border: 1px solid var(--d2-border); border-radius: 8px; }

/* relogio do atendimento no cabecalho + selo de protegido contra inatividade:
   discretos, na altura das linhas que ja existem (protocolo e estado) */
.conversa-meta-linha { display: inline-flex; align-items: center; gap: 8px; }
.conversa-cronometro {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 0; border: 0; background: transparent;
  color: var(--d2-text-muted); font: inherit; font-size: 11px; cursor: pointer;
}
.conversa-cronometro:hover { color: var(--d2-brand); }
.conversa-cronometro svg { width: 12px; height: 12px; }
.selo-inatividade { display: inline-flex; align-items: center; color: var(--d2-brand); cursor: help; }
.selo-inatividade svg { width: 13px; height: 13px; }

/* modal da linha do tempo do chamado */
.lt-resumo { font-size: 13px; color: var(--d2-text-muted); margin-bottom: 12px; }
.lt-resumo b { color: var(--d2-text); }
.lt-lista { position: relative; padding-left: 20px; }
.lt-lista::before { content: ''; position: absolute; left: 5px; top: 8px; bottom: 8px; width: 2px; background: var(--d2-border); border-radius: 2px; }
.lt-item { position: relative; display: flex; align-items: flex-start; gap: 10px; padding: 5px 0; }
.lt-ponto { position: absolute; left: -20px; top: 9px; width: 12px; height: 12px; border-radius: 50%; background: var(--d2-bg-elevated); border: 3px solid var(--d2-brand); }
.lt-item.lt-tipo-encerrada .lt-ponto { border-color: var(--d2-st-4); }
.lt-item.lt-tipo-inatividade .lt-ponto, .lt-item.lt-tipo-erro .lt-ponto { border-color: #d97706; }
.lt-item.lt-andamento .lt-ponto { border-style: dashed; border-color: var(--d2-text-muted); animation: lt-pulsa 1.6s ease-in-out infinite; }
@keyframes lt-pulsa { 50% { opacity: .35; } }
.lt-corpo { flex: 1 1 auto; min-width: 0; }
.lt-rotulo { font-size: 13px; font-weight: 650; }
.lt-usuario { font-weight: 400; color: var(--d2-text-muted); }
.lt-detalhe { font-size: 12px; color: var(--d2-text-muted); margin-top: 1px; word-break: break-word; }
.lt-hora { flex: none; font-size: 11px; color: var(--d2-text-faint); padding-top: 2px; }
.lt-gap { padding: 1px 0 1px 12px; font-size: 11px; color: var(--d2-text-faint); }
.lt-vazio { padding: 16px 0; text-align: center; color: var(--d2-text-muted); font-size: 13px; }

/* acoes da bolha (responder/editar/apagar): o botao mora no canto e a bolha
   reserva a faixa da direita, entao ele nunca cai sobre o texto e frases
   curtas seguem numa linha so (o rodape compensa para a hora ficar no lugar) */
.bolha { position: relative; }
.bolha.recebida, .bolha.enviada { padding-right: 30px; }
.bolha.recebida .bolha-rodape, .bolha.enviada .bolha-rodape { margin-right: -18px; }
.bolha-acoes { position: absolute; top: 4px; right: 4px; width: 22px; height: 22px; border: 0; border-radius: 6px; background: transparent; color: inherit; opacity: 0; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; transition: opacity .12s; }
.bolha-acoes svg { width: 14px; height: 14px; }
.bolha:hover .bolha-acoes { opacity: .75; }
.bolha-acoes:hover { opacity: 1; background: rgba(0, 0, 0, .12); }
.bolha-menu-popover { position: fixed; z-index: 300; min-width: 180px; padding: 6px; border: 1px solid var(--d2-border); border-radius: 10px; background: var(--d2-bg-elevated); box-shadow: 0 10px 30px rgba(0, 0, 0, .25); display: flex; flex-direction: column; }

/* reagir com emoji: botao redondo ao lado da bolha (aparece no hover) */
.bolha-reagir { position: absolute; top: 50%; transform: translateY(-50%); width: 26px; height: 26px; border: 1px solid var(--d2-border); border-radius: 50%; background: var(--d2-bg-elevated); color: var(--d2-text-muted); opacity: 0; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; box-shadow: 0 1px 3px rgba(0, 0, 0, .12); transition: opacity .12s; }
.bolha-reagir svg { width: 15px; height: 15px; }
.bolha.recebida .bolha-reagir { right: -34px; }
.bolha.enviada .bolha-reagir { left: -34px; }
.bolha:hover .bolha-reagir { opacity: 1; }
.bolha-reagir:hover { color: var(--d2-text); }
.reacao-popover { position: fixed; z-index: 300; display: flex; align-items: center; gap: 2px; padding: 5px 7px; border: 1px solid var(--d2-border); border-radius: 999px; background: var(--d2-bg-elevated); box-shadow: 0 10px 30px rgba(0, 0, 0, .25); }
.reacao-popover.grade { border-radius: 12px; display: grid; grid-template-columns: repeat(8, 1fr); width: 292px; max-height: 216px; overflow: auto; padding: 8px; }
.reacao-item { width: 32px; height: 32px; border: 0; border-radius: 50%; background: transparent; font-size: 19px; line-height: 1; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; }
.reacao-item:hover { background: var(--d2-bg-subtle); transform: scale(1.15); }
.reacao-item.ativa { background: var(--d2-bg-subtle); box-shadow: inset 0 0 0 2px var(--d2-brand); }
.reacao-mais { font-size: 20px; color: var(--d2-text-muted); border: 1px dashed var(--d2-border); }

/* pilula de reacoes no pe da bolha (reacao do cliente e do atendente) */
.bolha-reacoes { position: absolute; bottom: -14px; display: inline-flex; align-items: center; gap: 2px; padding: 1px 7px; border: 1px solid var(--d2-border); border-radius: 999px; background: var(--d2-bg-elevated); box-shadow: 0 1px 3px rgba(0, 0, 0, .15); font-size: 13px; line-height: 20px; color: var(--d2-text); }
.bolha.recebida .bolha-reacoes { left: 8px; }
.bolha.enviada .bolha-reacoes { right: 8px; }
.reacoes-n { font-size: 11px; font-weight: 600; color: var(--d2-text-muted); }
.bolha.com-reacoes { margin-bottom: 14px; }
.bolha-menu-popover .menu-acao-perigo { color: var(--d2-st-4); }
/* apagada no WhatsApp: o conteudo fica para a equipe, num fundo suave proprio */
.bolha.apagada.recebida, .bolha.apagada.enviada {
  background: #fdf1ef;
  border: 1px dashed #eccbc5;
  color: var(--d2-text);
  box-shadow: none;
}
html[data-theme="dark"] .bolha.apagada.recebida, html[data-theme="dark"] .bolha.apagada.enviada {
  background: #33231f;
  border-color: rgba(226, 116, 100, .35);
}
.bolha.apagada .bolha-autor { color: var(--d2-text-muted); }
.bolha.apagada .bolha-rodape { color: var(--d2-text-faint); }
.bolha-tag-apagada { display: inline-flex; align-items: center; gap: 4px; margin: 1px 0 3px; font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: #b4483b; cursor: help; }
html[data-theme="dark"] .bolha-tag-apagada { color: #f0a89c; }
.bolha-tag-apagada svg { width: 11px; height: 11px; }
.bolha-editada { font-size: 10.5px; opacity: .7; margin-left: 6px; }
.bolha-destaque { outline: 2px solid var(--d2-brand); outline-offset: 2px; }
.bolha-citada { display: block; width: 100%; text-align: left; border: 0; border-left: 3px solid var(--d2-brand); border-radius: 6px; background: rgba(0, 0, 0, .10); padding: 6px 8px; margin-bottom: 6px; cursor: pointer; color: inherit; }
.bolha-citada b { display: block; font-size: 11.5px; }
.bolha-citada span { display: block; font-size: 12px; opacity: .85; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 100%; }

/* barra de resposta e emoji no composer */
.composer-reply { position: absolute; left: 12px; right: 12px; bottom: calc(100% + 6px); display: flex; align-items: center; gap: 8px; padding: 8px 10px; border: 1px solid var(--d2-border); border-left: 3px solid var(--d2-brand); border-radius: 10px; background: var(--d2-bg-elevated); box-shadow: 0 6px 18px rgba(0, 0, 0, .18); }
.composer-reply-info { flex: 1; min-width: 0; }
.composer-reply-info b { display: block; font-size: 12px; }
.composer-reply-info span { display: block; font-size: 12.5px; opacity: .8; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.emoji-popover { position: absolute; bottom: calc(100% + 8px); left: 12px; z-index: 40; width: 292px; max-height: 216px; overflow: auto; padding: 8px; border: 1px solid var(--d2-border); border-radius: 12px; background: var(--d2-bg-elevated); box-shadow: 0 10px 30px rgba(0, 0, 0, .25); display: grid; grid-template-columns: repeat(8, 1fr); gap: 2px; }
.emoji-item { border: 0; background: transparent; font-size: 20px; line-height: 1; padding: 5px 0; border-radius: 8px; cursor: pointer; }
.emoji-item:hover { background: rgba(0, 0, 0, .10); }
#botao-ia-texto.ocupado {
  color: var(--d2-brand);
  background: var(--ci-brand-tinta);
  cursor: progress;
}
#botao-ia-texto.ocupado svg path {
  transform-box: fill-box;
  transform-origin: center;
  animation: ia-texto-pulsar 1.8s ease-in-out infinite;
}
#botao-ia-texto.ocupado svg path:nth-child(2) { animation-delay: -.6s; }
@keyframes ia-texto-pulsar {
  0%, 100% { opacity: .45; transform: scale(.88); }
  50% { opacity: 1; transform: scale(1); }
}
@media (prefers-reduced-motion: reduce) {
  #botao-ia-texto.ocupado svg path { animation: none; }
}

/* ---- Alertas sonoros: linhas de escolha de som + controle de volume ---- */
.sons-lista { display: flex; flex-direction: column; gap: 10px; }
.som-linha {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1.15fr);
  gap: 12px 18px;
  align-items: center;
  padding: 12px 14px;
  background: var(--d2-bg);
  border: 1px solid var(--d2-border);
  border-radius: 12px;
  transition: border-color .15s, box-shadow .15s;
}
.som-linha:hover { border-color: var(--ci-brand-borda); }
.som-info { display: flex; flex-direction: column; gap: 3px; min-width: 0; }
.som-info b { font-size: 13px; font-weight: 650; }
.som-info span { font-size: 11.5px; color: var(--d2-text-muted); line-height: 1.4; }
.som-controles { display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.som-escolha { display: flex; gap: 8px; align-items: center; }
.som-escolha .som-select { flex: 1; min-width: 0; }
.som-ouvir { flex: none; min-width: 36px; min-height: 36px; color: var(--d2-brand); }
.som-ouvir svg { width: 14px; height: 14px; }
.som-ouvir:hover:not(:disabled) { background: var(--d2-brand); border-color: var(--d2-brand); color: #fff; }
.volume { display: flex; align-items: center; gap: 10px; cursor: pointer; }
.volume-icone { display: inline-flex; width: 18px; height: 18px; color: var(--d2-text-muted); flex: none; }
.volume-icone svg { width: 18px; height: 18px; }
.volume-valor { width: 40px; text-align: right; font-size: 12px; color: var(--d2-text-muted); flex: none; }
.volume-range {
  -webkit-appearance: none;
  appearance: none;
  flex: 1;
  min-width: 0;
  height: 6px;
  margin: 0;
  border-radius: 999px;
  background: linear-gradient(to right, var(--d2-brand) 0 var(--pct, 50%), var(--d2-border-strong) var(--pct, 50%) 100%);
  outline: none;
  cursor: pointer;
}
.volume-range::-webkit-slider-runnable-track { height: 6px; background: transparent; border-radius: 999px; }
.volume-range::-webkit-slider-thumb {
  -webkit-appearance: none;
  appearance: none;
  width: 20px;
  height: 20px;
  margin-top: -7px;
  border-radius: 50%;
  background: #fff;
  border: 2px solid var(--d2-brand);
  box-shadow: 0 1px 4px rgba(0, 0, 0, .28);
  cursor: grab;
  transition: transform .12s, box-shadow .12s;
}
.volume-range::-moz-range-track { height: 6px; background: transparent; border-radius: 999px; }
.volume-range::-moz-range-thumb {
  width: 16px;
  height: 16px;
  border-radius: 50%;
  background: #fff;
  border: 2px solid var(--d2-brand);
  box-shadow: 0 1px 4px rgba(0, 0, 0, .28);
  cursor: grab;
  transition: transform .12s;
}
.volume-range:hover::-webkit-slider-thumb, .volume-range:focus-visible::-webkit-slider-thumb { transform: scale(1.12); box-shadow: 0 0 0 5px var(--ci-brand-borda), 0 1px 4px rgba(0, 0, 0, .28); }
.volume-range:active::-webkit-slider-thumb { cursor: grabbing; transform: scale(1.2); }
.volume-range:hover::-moz-range-thumb, .volume-range:focus-visible::-moz-range-thumb { transform: scale(1.12); }
.volume-range:active::-moz-range-thumb { cursor: grabbing; }
.som-linha.sem-som .volume { opacity: .45; }
.sons-lista.desativado { opacity: .5; pointer-events: none; }
.sons-lista.desativado .volume-range { cursor: default; }
.conta2 .sons-lista { margin-top: 14px; }
.conta2 .som-linha { background: var(--cc-soft); }
@media (max-width: 560px) {
  .som-linha { grid-template-columns: 1fr; }
}

/* ---- Arrastar e soltar arquivos em qualquer ponto da tela ---- */
.soltar-overlay {
  position: fixed;
  inset: 0;
  z-index: 900;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  background: color-mix(in srgb, var(--d2-bg) 72%, transparent);
  backdrop-filter: blur(3px);
  pointer-events: none;
}
.soltar-caixa {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  padding: 36px 48px;
  border: 2px dashed var(--d2-brand);
  border-radius: 20px;
  background: var(--d2-bg-elevated);
  box-shadow: var(--ci-sombra-2);
  color: var(--d2-text);
  text-align: center;
  animation: soltar-entra .18s ease-out;
}
@keyframes soltar-entra { from { transform: scale(.96); opacity: 0; } to { transform: scale(1); opacity: 1; } }
.soltar-caixa svg { width: 44px; height: 44px; color: var(--d2-brand); }
.soltar-caixa b { font-size: 16px; font-weight: 650; }
.soltar-caixa span { font-size: 13px; color: var(--d2-text-muted); }
.soltar-overlay.bloqueado .soltar-caixa { border-color: var(--d2-st-3); }
.soltar-overlay.bloqueado .soltar-caixa svg { color: var(--d2-st-3); }
.anexo-previa-imagem {
  display: block;
  max-width: 100%;
  max-height: 260px;
  margin: 0 auto 12px;
  border-radius: 12px;
  border: 1px solid var(--d2-border);
  object-fit: contain;
  background: var(--d2-bg);
}

/* ---- Notas do cliente (botao no cabecalho + modal de gestao) ---- */
.botao-notas { position: relative; }
.botao-notas .historico-contagem {
  position: absolute; top: -3px; right: -3px; min-width: 16px; height: 16px;
  padding: 0 4px; border-radius: 999px; background: var(--d2-st-3); color: #fff;
  font-size: 10px; font-weight: 700; line-height: 16px; text-align: center;
}
.notas-modal { display: flex; flex-direction: column; gap: 14px; }
.notas-modal-desc { font-size: 12.5px; color: var(--d2-text-muted); margin: -4px 0 0; }
.notas-modal-nova { display: flex; gap: 8px; align-items: flex-end; }
.notas-modal-nova textarea { flex: 1; min-width: 0; resize: vertical; }
.notas-modal-lista { display: flex; flex-direction: column; gap: 8px; }
.notas-modal-vazio { padding: 22px; text-align: center; color: var(--d2-text-muted); font-size: 13px; }
.nota-modal-item .nota-texto { font-size: 13px; }
.nota-rodape { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 6px; }
.nota-rodape .nota-meta { margin-top: 0; flex: 1; min-width: 0; }
.nota-protocolo {
  font-size: 10.5px; padding: 2px 7px; border-radius: 999px;
  background: var(--d2-bg-subtle); color: var(--d2-text-muted); border: 1px solid var(--d2-border);
}
.nota-protocolo.atual { background: var(--d2-brand); color: #fff; border-color: var(--d2-brand); }
.nota-acoes { display: flex; gap: 4px; }
.nota-acoes .d2-btn { padding: 3px 9px; font-size: 11.5px; }
.nota-edicao { display: flex; flex-direction: column; gap: 8px; }
.nota-edicao textarea { resize: vertical; font-size: 13px; }
.nota-edicao-acoes { display: flex; gap: 6px; justify-content: flex-end; }
.conta2 .som-linha { grid-template-columns: 1fr; }

/* ====== Equipe: ferramentas da tabela (busca) ====== */
.tabela-ferramentas { display: flex; align-items: center; gap: 12px; padding: 14px 16px 0; margin-bottom: 14px; }
.tabela-busca { max-width: 320px; }
.tabela-contagem { font-size: 12px; color: var(--d2-text-faint); }

/* ====== Medidor de forca de senha (js/senha.js) ====== */
.senha-forca { margin-top: 8px; }
.senha-forca-barra { display: flex; gap: 4px; }
.senha-forca-barra i { height: 4px; flex: 1; border-radius: 2px; background: var(--d2-border); transition: background .25s; }
.senha-forca[data-nivel="1"] .senha-forca-barra i:nth-child(1) { background: var(--d2-st-4); }
.senha-forca[data-nivel="2"] .senha-forca-barra i:nth-child(-n+2) { background: var(--d2-st-3); }
.senha-forca[data-nivel="3"] .senha-forca-barra i:nth-child(-n+3) { background: var(--d2-st-6); }
.senha-forca[data-nivel="4"] .senha-forca-barra i { background: var(--d2-st-6); }
.senha-forca-info { display: flex; justify-content: space-between; gap: 10px; margin-top: 5px; font-size: 12px; }
.senha-forca-rotulo { font-weight: 600; color: var(--d2-text-muted); }
.senha-forca[data-nivel="0"] .senha-forca-rotulo, .senha-forca[data-nivel="1"] .senha-forca-rotulo { color: var(--d2-st-4); }
.senha-forca[data-nivel="2"] .senha-forca-rotulo { color: var(--d2-st-3); }
.senha-forca[data-nivel="3"] .senha-forca-rotulo, .senha-forca[data-nivel="4"] .senha-forca-rotulo { color: #1d9e57; }
.senha-forca-dica { color: var(--d2-text-faint); text-align: right; }

/* ====== Perfis e permissoes ====== */
.perfis-lista { display: flex; flex-direction: column; gap: 8px; margin-bottom: 10px; }
.perfil-linha { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; padding: 12px 14px; border: 1px solid var(--d2-border); border-radius: var(--d2-radius-md); background: var(--d2-bg-subtle); }
.perfil-linha-info b { font-size: 14px; }
.perfil-linha-info .etiqueta { margin-left: 6px; }
.perfil-uso { font-size: 12px; color: var(--d2-text-faint); margin-top: 4px; }
.perfil-linha-acoes { display: flex; gap: 6px; flex-shrink: 0; }
.perm-grupos { display: flex; flex-direction: column; gap: 14px; margin-top: 4px; }
.perm-grupo-titulo { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; color: var(--d2-text-faint); margin-bottom: 6px; }
.perm-grupo { border: 1px solid var(--d2-border); border-radius: var(--d2-radius-md); padding: 12px 14px; }
.perm-item { display: flex; align-items: flex-start; gap: 10px; padding: 7px 0; cursor: pointer; }
.perm-item + .perm-item { border-top: 1px solid var(--d2-border); }
.perm-item input[type="checkbox"] { width: 16px; height: 16px; margin-top: 3px; flex: 0 0 auto; accent-color: var(--d2-brand); }
.perm-texto { flex: 1; min-width: 0; }
.perm-item.bloqueado { cursor: default; opacity: .75; }
.perm-texto b { display: block; font-size: 13px; font-weight: 600; }
.perm-texto .d2-field-hint { margin-top: 2px; }

/* ====== Convite pendente ====== */
.convite-modal .convite-acoes { display: flex; flex-wrap: wrap; gap: 8px; margin: 12px 0; }
.aviso-expirado { color: var(--d2-st-4); }
.campo-convite-dica { margin: -6px 0 10px; }

/* Pagina do convite (convite.php): caixa unica centralizada */
.entrada-layout.entrada-central { grid-template-columns: 1fr; max-width: 520px; min-height: auto; }
.entrada-layout.entrada-central .entrada-acesso { padding: 44px 40px; }

/* ====== Perfis de acesso: lista + editor ====== */
.perfis-pagina { display: grid; grid-template-columns: 300px minmax(0, 1fr); gap: 18px; align-items: start; }
.perfis-lista { padding: 10px; display: flex; flex-direction: column; gap: 6px; position: sticky; top: 16px; }
.perfil-card { display: block; width: 100%; text-align: left; padding: 12px 14px; border: 1px solid transparent; border-radius: 10px; background: none; cursor: pointer; color: var(--d2-text); font: inherit; transition: background .15s, border-color .15s; }
.perfil-card:hover { background: var(--d2-bg-hover); }
.perfil-card.ativo { background: var(--d2-bg-subtle); border-color: var(--d2-brand); }
.perfil-card-topo { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.perfil-card-nome { font-weight: 600; font-size: 14px; }
.perfil-card-nome .etiqueta { margin-left: 6px; font-size: 10px; padding: 1px 7px; }
.perfil-card-membros { font-size: 12px; color: var(--d2-text-faint); white-space: nowrap; }
.perfil-card-resumo { font-size: 12px; color: var(--d2-text-muted); margin-top: 4px; }
.perfil-card.rascunho .perfil-card-nome { font-style: italic; }
.perfis-editor { padding: 0; min-height: 420px; }
.perfis-vazio { padding: 80px 20px; text-align: center; color: var(--d2-text-faint); }
.perfil-cabeca { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; padding: 20px 24px 16px; border-bottom: 1px solid var(--d2-border); }
.perfil-cabeca-campos { flex: 1; min-width: 0; display: grid; gap: 10px; }
.perfil-cabeca .perfil-nome-campo { font-size: 18px; font-weight: 700; }
.perfil-cabeca-acoes { display: flex; gap: 8px; flex-shrink: 0; flex-wrap: wrap; justify-content: flex-end; }
.perfil-corpo { padding: 20px 24px 24px; display: grid; gap: 22px; }
.perfil-nota { font-size: 12.5px; color: var(--d2-text-muted); padding: 12px 14px; border-radius: 10px; background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); }
.perfil-nota b { color: var(--d2-text); }
.perfil-nota.alerta { border-color: rgba(226, 155, 55, .5); background: rgba(226, 155, 55, .08); }
.perfil-nota.alerta .d2-btn { margin-left: 10px; }
.perm-grupos { position: relative; }
.perm-grid-sizer, .perm-grupo { box-sizing: border-box; width: calc(50% - 7px); }
.perm-grupo { border: 1px solid var(--d2-border); border-radius: 12px; padding: 14px 16px; margin-bottom: 14px; background: var(--d2-bg-elevated); }
@media (max-width: 860px) { .perm-grid-sizer, .perm-grupo { width: 100%; } }
.perm-grupo-cabeca { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 6px; }
.perm-grupo-titulo { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; color: var(--d2-text-faint); }
.perm-grupo-acoes { display: flex; gap: 10px; }
.perm-grupo-acoes button { background: none; border: none; padding: 0; font: inherit; font-size: 12px; font-weight: 600; color: var(--d2-brand); cursor: pointer; }
.perm-grupo-acoes button:hover { text-decoration: underline; }
.perm-grupo-acoes button:disabled { color: var(--d2-text-faint); cursor: default; text-decoration: none; }
.perm-item { display: flex; align-items: flex-start; gap: 12px; padding: 10px 0; cursor: pointer; }
.perm-item + .perm-item { border-top: 1px solid var(--d2-border); }
.perm-item .d2-switch { margin-top: 1px; }
.perm-item.bloqueado { cursor: default; opacity: .8; }
.perm-texto { flex: 1; min-width: 0; }
.perm-texto b { display: block; font-size: 13.5px; font-weight: 600; }
.perm-texto .d2-field-hint { margin-top: 2px; }
.perfil-membros-lista { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 8px; }
.perfil-membro { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--d2-border); border-radius: 10px; }
.perfil-membro .usuario-avatar { width: 34px; height: 34px; font-size: 14px; flex-shrink: 0; }
.perfil-membro-texto { flex: 1; min-width: 0; }
.perfil-membro-nome { font-weight: 600; font-size: 13.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.perfil-membro-sub { font-size: 11.5px; color: var(--d2-text-faint); }
.perfil-membro .etiqueta { font-size: 10px; padding: 1px 7px; }
.perfil-secao-titulo { display: flex; align-items: center; justify-content: space-between; gap: 10px; font-size: 14px; font-weight: 700; margin-bottom: 10px; }
.perfil-secao-titulo .texto-suave { font-weight: 500; font-size: 12.5px; }
@media (max-width: 1100px) {
  .perfis-pagina { grid-template-columns: 1fr; }
  .perfis-lista { position: static; }
}

/* .d2-btn usado como link (a href): sem o sublinhado padrao do navegador */
a.d2-btn, a.d2-btn:hover { text-decoration: none; }

/* ====== "Entrar como": barra flutuante enquanto se ve o sistema como outro usuario ====== */
.entrar-como-barra { position: fixed; left: 50%; bottom: 18px; transform: translateX(-50%); z-index: 100040; display: flex; align-items: center; gap: 12px; padding: 8px 10px 8px 16px; border-radius: 999px; background: #0f2f2c; color: #d7f5ec; border: 1px solid #1f7a63; box-shadow: 0 10px 30px rgba(0, 0, 0, .35); font-size: 13px; font-weight: 500; white-space: nowrap; max-width: calc(100vw - 32px); }
.entrar-como-barra svg { width: 18px; height: 18px; color: #6ee7b7; flex-shrink: 0; }
.entrar-como-barra span { overflow: hidden; text-overflow: ellipsis; }
.entrar-como-barra .d2-btn { padding: 5px 12px; font-size: 12.5px; border-radius: 999px; }
.modo-foco .entrar-como-barra { bottom: 14px; }

.tabela .btn-icone { padding: 4px 7px; }
.tabela .btn-icone svg { width: 15px; height: 15px; }
.cartao:has(> .tabela) { overflow-x: auto; }
.tabela td.celula-quebra { overflow-wrap: anywhere; min-width: 180px; }

/* ---- modal de padrão de descarte (menu da mensagem) ---- */

.descarte-explica { margin: 0 0 12px; }

.descarte-rotulo { display: flex; align-items: center; justify-content: space-between; gap: 10px; }

.descarte-rotulo .d2-label { margin-bottom: 0; }

.descarte-rotulo .btn-mini { font-family: var(--d2-font-mono); }

#descarte-template { min-height: 120px; resize: vertical; }

.descarte-contagem {
  margin-top: 12px;
  padding: 10px 12px;
  border-radius: 9px;
  font-size: 12.5px;
  line-height: 1.5;
  color: var(--d2-text-muted);
  background: var(--d2-bg-hover);
}

.descarte-contagem.pronta { color: var(--d2-st-4); background: rgba(210, 57, 57, .1); }

.descarte-contagem.erro { color: var(--d2-st-3); background: rgba(226, 155, 55, .12); }

/* no escuro o vermelho/laranja cheios somem sobre o fundo translucido da
   propria cor: tons claros das mesmas familias */
html[data-theme="dark"] .descarte-contagem.pronta { color: #f29696; background: rgba(210, 57, 57, .16); }

html[data-theme="dark"] .descarte-contagem.erro { color: #f0bd77; background: rgba(226, 155, 55, .14); }

/* ---- Rede do assinante no cartao tecnico: a cena da tela da CPE do Ravicor,
   reduzida para a coluna do cliente (concentradora + OLT em cima, equipamento
   desenhado embaixo, cabos animados de bocal a bocal). ---- */
.topo-cena { position: relative; display: flex; flex-direction: column; gap: 10px; margin: 2px 0 2px; --ct-dn: #2563eb; --ct-up: #059669; }
html[data-theme="dark"] .topo-cena { --ct-dn: #3b82f6; --ct-up: #10b981; }
.topo-fila { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; align-items: stretch; }
.topo-fila.uma { grid-template-columns: 1fr; }
.topo-no {
  display: flex; flex-direction: column; gap: 5px; min-width: 0; position: relative;
  padding: 8px 10px 9px; border-radius: 10px;
  background: var(--d2-bg-elevated); border: 1px solid var(--d2-border);
}
.topo-tit { display: flex; align-items: center; gap: 6px; min-width: 0; font-size: 11.5px; font-weight: 600; color: var(--d2-text); }
.topo-tit .nome { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.topo-fila .topo-tit .nome { white-space: normal; overflow-wrap: anywhere; line-height: 1.2; }
.topo-tit svg { flex: 0 0 auto; opacity: .75; }
.topo-no.equip .topo-tit { padding-right: 22px; }
.topo-dot { width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; background: var(--d2-st-5); }
.topo-no.ok .topo-dot { background: var(--d2-st-6); box-shadow: 0 0 0 3px color-mix(in srgb, var(--d2-st-6) 22%, transparent); }
.topo-no.warn .topo-dot { background: var(--d2-st-3); box-shadow: 0 0 0 3px color-mix(in srgb, var(--d2-st-3) 22%, transparent); }
.topo-no.falha .topo-dot { background: var(--d2-st-4); box-shadow: 0 0 0 3px color-mix(in srgb, var(--d2-st-4) 22%, transparent); }
.topo-linhas { display: flex; flex-direction: column; gap: 1px; font-size: 10.5px; color: var(--d2-text-muted); }
.topo-linhas .l { display: flex; gap: 5px; align-items: baseline; min-width: 0; }
.topo-linhas .l .k { flex: 0 0 auto; }
.topo-linhas .l b { color: var(--d2-text); font-weight: 600; font-family: var(--d2-font-mono); font-size: 10.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.topo-linhas .l b span { color: var(--d2-text-faint); font-weight: 500; }
.topo-linhas .l b.ok { color: var(--d2-st-6); }
.topo-linhas .l b.warn { color: var(--d2-st-3); }
.topo-linhas .l b.falha { color: var(--d2-st-4); }
.topo-chip { margin-top: auto; padding-top: 4px; display: flex; justify-content: center; }
.topo-chip svg { width: 104px; height: 30px; display: block; }
.topo-chip svg.dupla { width: 128px; }
.topo-badges { display: flex; flex-wrap: wrap; gap: 4px; }
.topo-badge {
  font-size: 9px; font-weight: 600; letter-spacing: .3px; padding: 2px 7px; border-radius: 20px;
  background: color-mix(in srgb, var(--d2-text-muted) 14%, transparent); color: var(--d2-text-muted); white-space: nowrap;
}
.topo-badge.ok { background: color-mix(in srgb, var(--d2-st-6) 16%, transparent); color: var(--d2-st-6); }
.topo-badge.warn { background: color-mix(in srgb, var(--d2-st-3) 16%, transparent); color: var(--d2-st-3); }
.topo-badge.falha { background: color-mix(in srgb, var(--d2-st-4) 16%, transparent); color: var(--d2-st-4); }
.topo-badge.papel { margin-left: auto; }
.topo-quando, .topo-vazio { font-size: 9.5px; color: var(--d2-text-faint); }

/* o equipamento: palco aberto com brilho suave e sombra de chao, como na tela da CPE */
.topo-equip-svg {
  position: relative; display: flex; flex-direction: column; gap: 4px;
  padding: 8px 14px 18px; border-radius: 8px;
  background: radial-gradient(62% 58% at 50% 42%, color-mix(in srgb, var(--d2-brand) 9%, transparent) 0%, transparent 74%);
}
.topo-equip { width: 100%; position: relative; filter: drop-shadow(0 8px 10px rgb(0 0 0 / .30)); }
.topo-equip svg { display: block; width: 100%; height: auto; }
.topo-equip::after {
  content: ''; position: absolute; left: 8%; right: 8%; bottom: -8px; height: 12px; pointer-events: none;
  background: radial-gradient(50% 100% at 50% 50%, color-mix(in srgb, var(--d2-text) 22%, transparent) 0%, transparent 72%);
}
.topo-no.offline .topo-equip { opacity: .38; filter: grayscale(.55); }
.topo-lan-vivas { display: flex; flex-wrap: wrap; gap: 6px; justify-content: center; margin-top: 18px; position: relative; z-index: 2; }
.topo-lan-viva {
  display: inline-flex; align-items: baseline; gap: 6px; font-family: var(--d2-font-mono); font-size: 9.5px;
  padding: 2px 8px; border-radius: 20px; background: var(--d2-bg-elevated); border: 1px solid var(--d2-border);
  box-shadow: 0 1px 4px rgb(0 0 0 / .18); color: var(--d2-text-muted);
}
.topo-lan-viva b { font-size: 9.5px; font-weight: 700; color: var(--d2-text); }
.topo-lan-viva .h { font-family: var(--d2-font-sans); max-width: 90px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.topo-equip-dados { display: flex; flex-direction: column; gap: 7px; min-width: 0; }
.topo-tiles { display: grid; gap: 6px; grid-template-columns: repeat(auto-fit, minmax(58px, 1fr)); }
.topo-tile { display: flex; flex-direction: column; padding: 5px 7px; border-radius: 7px; background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); }
.topo-tile b { font-family: var(--d2-font-mono); font-size: 13px; font-weight: 600; color: var(--d2-text); line-height: 1.15; white-space: nowrap; }
.topo-tile b small { font-size: 9px; font-weight: 500; color: var(--d2-text-faint); margin-left: 2px; }
.topo-tile span { font-size: 9px; color: var(--d2-text-muted); }
.topo-tile.ok b { color: var(--d2-st-6); }
.topo-tile.warn b { color: var(--d2-st-3); }
.topo-tile.falha b { color: var(--d2-st-4); }
.topo-radios { display: flex; flex-direction: column; gap: 4px; }
.topo-radio {
  display: grid; grid-template-columns: auto minmax(0, 1fr) auto; grid-template-rows: auto auto; column-gap: 8px; align-items: center;
  padding: 5px 9px; border-radius: 7px; background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); color: var(--d2-text-muted);
}
.topo-radio svg { grid-area: 1 / 1 / 3 / 2; color: var(--d2-st-5); }
.topo-radio.ok svg { color: var(--d2-st-6); }
.topo-radio .arc { stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; }
.topo-radio.ok .arc { animation: topoOnda 2.8s ease-in-out infinite; }
.topo-radio.ok .arc:nth-child(2) { animation-delay: .18s; }
.topo-radio.ok .arc:nth-child(3) { animation-delay: .36s; }
@keyframes topoOnda { 0%, 100% { opacity: 1; } 50% { opacity: .45; } }
.topo-radio .ssid { grid-area: 1 / 2 / 2 / 3; font-size: 11.5px; font-weight: 600; color: var(--d2-text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.topo-radio .meta { grid-area: 2 / 2 / 3 / 3; font-size: 9.5px; }
.topo-radio b { grid-area: 1 / 3 / 3 / 4; font-family: var(--d2-font-mono); font-size: 14px; color: var(--d2-text); }
.topo-hosts { display: flex; flex-wrap: wrap; gap: 4px; }
.topo-host {
  display: inline-flex; align-items: center; gap: 4px; font-size: 10px; padding: 2px 8px; border-radius: 20px;
  border: 1px solid var(--d2-border); background: var(--d2-bg-subtle); color: var(--d2-text-muted); max-width: 150px;
}
.topo-host .n { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.topo-host b { font-family: var(--d2-font-mono); font-size: 9.5px; color: var(--d2-text-faint); }
.topo-host i { width: 6px; height: 6px; border-radius: 50%; background: var(--d2-st-5); flex: 0 0 auto; }
.topo-host.ok i { background: var(--d2-st-6); }
.topo-host.on i { background: var(--d2-st-2); }
.topo-host.warn i { background: var(--d2-st-3); }
.topo-host.falha i { background: var(--d2-st-4); }
.topo-host.mais { border-style: dashed; }

/* cabos (overlay desenhado pelo JS): trilho translucido por baixo, via animada por cima */
.topo-curvas { position: absolute; left: 0; top: 0; pointer-events: none; overflow: visible; z-index: 1; }
.topo-curvas path { fill: none; stroke-linecap: round; stroke-linejoin: round; }
.topo-curvas .curva-glow { stroke-width: 6; opacity: .13; }
.topo-curvas .curva-glow.gdn { stroke: var(--ct-dn); }
.topo-curvas .curva-glow.gup { stroke: var(--ct-up); }
.topo-curvas .curva-dn { stroke: var(--ct-dn); stroke-width: 1.8; stroke-dasharray: 9 7; animation: topoCurvaDn .9s linear infinite; }
.topo-curvas .curva-up { stroke: var(--ct-up); stroke-width: 1.8; stroke-dasharray: 9 7; animation: topoCurvaUp .9s linear infinite; }
.topo-curvas .seta-dn { fill: var(--ct-dn); stroke: none; }
.topo-curvas .derivacao { stroke: var(--d2-st-6); stroke-width: 1.4; opacity: .75; }
.topo-curvas .curva-morta { stroke: var(--d2-st-4); stroke-width: 2; stroke-dasharray: 4 6; opacity: .85; }
.topo-curvas .curva-neutra { stroke: var(--d2-border-strong); stroke-width: 2; stroke-dasharray: 4 6; opacity: .9; }
@keyframes topoCurvaDn { to { stroke-dashoffset: -32; } }
@keyframes topoCurvaUp { to { stroke-dashoffset: 32; } }

/* estados das portas do desenho e ondas das antenas (equip-render) */
.topo-cena .eq-porta rect { transition: stroke .2s, fill .2s; }
.topo-cena .eq-porta.pv-ok rect:first-child { stroke: var(--d2-st-6); fill: color-mix(in srgb, var(--d2-st-6) 26%, #111418); }
.topo-cena .eq-porta.pv-alerta rect:first-child { stroke: var(--d2-st-3); fill: color-mix(in srgb, var(--d2-st-3) 26%, #111418); }
.topo-cena .eq-porta.pv-critico rect:first-child { stroke: var(--d2-st-4); fill: color-mix(in srgb, var(--d2-st-4) 22%, #111418); }
.topo-cena .eq-porta.pv-semleitura rect:first-child { stroke-dasharray: 3 3; }
.topo-cena .eq-porta.pv-pausada rect:first-child { stroke: var(--d2-st-2); fill: color-mix(in srgb, var(--d2-st-2) 30%, #111418); }
.topo-cena .eq-porta[data-tooltip] { cursor: help; }
.topo-equip .eq-ondas { color: var(--d2-st-6); }
.topo-equip .eq-onda { transform-box: fill-box; transform-origin: 50% 100%; animation: topoOndaIrradia 2.7s ease-out infinite; }
.topo-equip .eq-onda:nth-of-type(2) { animation-delay: .45s; }
.topo-equip .eq-onda:nth-of-type(3) { animation-delay: .9s; }
@keyframes topoOndaIrradia {
  0% { opacity: 0; transform: scale(.55); }
  22% { opacity: .95; }
  70% { opacity: .25; }
  100% { opacity: 0; transform: scale(1.12); }
}

/* acoes rapidas sob a cena: reiniciar e editar cada rede Wi-Fi */
.topo-acoes { display: flex; flex-wrap: wrap; gap: 6px; }
.topo-acoes .d2-btn { font-size: 11px; padding: 4px 9px; min-height: 0; display: inline-flex; align-items: center; gap: 5px; }
.topo-acoes .d2-btn svg { width: 12px; height: 12px; }
.topo-acoes .d2-btn.perigo { color: var(--d2-st-4); }

/* financeiro do ERP no cartao */
.fin-erp-linha { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.fin-erp-total { font-family: var(--d2-font-mono); font-weight: 600; }
.cartao-tecnico .fin-erp-faturas { margin-top: 4px; align-self: flex-start; }

/* ---- licenca (registro Ravi): cartao em Configuracoes, tela de bloqueio e faixa do teste ---- */

.licenca-token-linha { display: flex; gap: 8px; align-items: stretch; }
.licenca-token-linha .d2-control { flex: 1; min-width: 0; letter-spacing: .02em; }
.licenca-token-linha .d2-btn { flex: none; }
.licenca-resumo { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px 18px; margin: 16px 0 6px; padding: 14px 16px; border-radius: 12px; background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); }
.licenca-resumo > div { min-width: 0; }
.licenca-resumo dt { font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--d2-text-muted); margin-bottom: 4px; }
.licenca-resumo dd { margin: 0; font-size: 13.5px; font-weight: 600; overflow-wrap: anywhere; }
.etiqueta.info { color: #2f6fd8; background: rgba(59, 130, 246, .12); border-color: rgba(59, 130, 246, .3); }

.licenca-tela .entrada-caixa { max-width: 460px; }
.licenca-icone { width: 64px; height: 64px; margin: 4px auto 14px; border-radius: 18px; display: grid; place-items: center; color: var(--d2-brand); background: var(--ci-brand-tinta); border: 1px solid var(--ci-brand-borda); }
.licenca-icone svg { width: 30px; height: 30px; }
.licenca-icone.inadimplente, .licenca-icone.desativada { color: var(--d2-st-4); background: rgba(220, 38, 38, .1); border-color: rgba(220, 38, 38, .3); }
.licenca-icone.sem_comunicacao, .licenca-icone.teste_expirado { color: var(--d2-st-3); background: rgba(226, 155, 55, .12); border-color: rgba(226, 155, 55, .32); }
.licenca-tela .entrada-boas-vindas, .licenca-tela .entrada-instrucao { text-align: center; }
.licenca-token-bloco { margin: 18px 0 14px; text-align: left; }
.licenca-acoes { display: grid; gap: 8px; margin-top: 6px; }
.licenca-acoes .entrada-botao { margin-top: 0; }
.licenca-tela #licenca-resposta { min-height: 18px; margin-top: 10px; text-align: center; }
.licenca-tela .entrada-links { justify-content: space-between; margin-top: 18px; }

/* faixa do teste gratuito e dos avisos de licenca no cabecalho (so quem administra) */
.topo-licenca { display: inline-flex; align-items: center; gap: 10px; padding: 6px 8px 6px 14px; border-radius: 999px; font-size: 12.5px; font-weight: 600; color: var(--d2-st-3); background: rgba(226, 155, 55, .12); border: 1px solid rgba(226, 155, 55, .32); white-space: nowrap; max-width: 100%; }
.topo-licenca.vencido { color: var(--d2-st-4); background: rgba(220, 38, 38, .1); border-color: rgba(220, 38, 38, .3); }
.topo-licenca span { overflow: hidden; text-overflow: ellipsis; }
.topo-licenca .d2-btn { padding: 4px 12px; font-size: 12px; border-radius: 999px; }
@media (max-width: 900px) { .topo-licenca { display: none; } }

/* recurso fora do plano: a tela existe, mas mostra o produto trancado (casca comercial do Ravicor) */
.plano-bloqueio { display: grid; justify-items: center; text-align: center; gap: 10px; padding: 44px 24px; }
.plano-bloqueio-icone { width: 56px; height: 56px; border-radius: 16px; display: grid; place-items: center; color: var(--d2-text-muted); background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); }
.plano-bloqueio-icone svg { width: 26px; height: 26px; }
.plano-bloqueio h2 { margin: 6px 0 0; font-size: 17px; }
.plano-bloqueio p { margin: 0; max-width: 520px; color: var(--d2-text-muted); font-size: 13.5px; }
.plano-bloqueio .d2-btn { margin-top: 8px; }

/* medidor de teto do plano no cabecalho (X de Y do seu plano) */
.plano-teto { display: inline-flex; align-items: center; gap: 10px; padding: 6px 12px; border-radius: 999px; font-size: 12px; font-weight: 600; color: var(--d2-text-muted); background: var(--d2-bg-subtle); border: 1px solid var(--d2-border); white-space: nowrap; }
.plano-teto-barra { width: 64px; height: 6px; border-radius: 999px; background: var(--d2-border); overflow: hidden; flex: none; }
.plano-teto-barra i { display: block; height: 100%; border-radius: 999px; background: var(--d2-brand); }
.plano-teto.quase { color: var(--d2-st-3); background: rgba(226, 155, 55, .12); border-color: rgba(226, 155, 55, .32); }
.plano-teto.quase .plano-teto-barra i { background: var(--d2-st-3); }
.plano-teto.cheio { color: var(--d2-st-4); background: rgba(220, 38, 38, .1); border-color: rgba(220, 38, 38, .3); }
.plano-teto.cheio .plano-teto-barra i { background: var(--d2-st-4); }
.cartao-titulo .plano-teto { margin-left: auto; }
@media (max-width: 700px) { .plano-teto-barra { display: none; } }

/* -------- lembrete da agenda no painel (base.js, toda tela) -------- */
.ag-lembretes { position: fixed; top: 16px; right: 16px; z-index: 100070; display: flex; flex-direction: column; gap: 10px; max-width: min(380px, calc(100vw - 32px)); }
.ag-lembrete {
  display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; border-radius: 14px; border: 1px solid var(--ci-brand-borda);
  background: var(--d2-bg-elevated); box-shadow: var(--ci-sombra-2); color: var(--d2-text); animation: ag-entrar .25s ease-out;
}
@keyframes ag-entrar { from { opacity: 0; transform: translateY(-8px); } to { opacity: 1; transform: none; } }
.ag-lembrete-icone { width: 34px; height: 34px; border-radius: 10px; background: var(--ci-brand-tinta); color: var(--d2-brand); display: flex; align-items: center; justify-content: center; flex: none; }
.ag-lembrete-icone svg { width: 17px; height: 17px; }
.ag-lembrete-corpo { min-width: 0; flex: 1; display: flex; flex-direction: column; gap: 2px; }
.ag-lembrete-corpo b { font-size: 13.5px; }
.ag-lembrete-corpo span { font-size: 12px; color: var(--d2-text-muted); }
.ag-lembrete-acoes { display: flex; gap: 6px; margin-top: 6px; }
.ag-lembrete .botao-icone { width: 24px; height: 24px; flex: none; }
.ag-lembrete .botao-icone svg { width: 13px; height: 13px; }


/* Equipe dentro do atendimento: modal "Ligar para um colega" (o retrato
   completo vive na pagina Equipe; aqui e a versao compacta, sem sair da tela). */
.eq-lista-modal { display: flex; flex-direction: column; gap: 6px; }
.eq-linha {
  display: flex; align-items: center; gap: 10px; padding: 8px 10px;
  border: 1px solid var(--d2-border); border-radius: var(--d2-radius-md);
  background: var(--d2-bg-subtle); min-width: 0;
}
.eq-linha.eq-apagada { opacity: .55; }
.eq-linha-ponto { width: 10px; height: 10px; border-radius: 50%; flex: none; }
.eq-linha-ponto.online { background: #16a34a; }
.eq-linha-ponto.pausa { background: #f59e0b; }
.eq-linha-ponto.ocupado { background: #dc2626; }
.eq-linha-ponto.offline { background: var(--d2-border); }
.eq-linha-info { display: flex; flex-direction: column; min-width: 0; flex: 1; line-height: 1.25; }
.eq-linha-info b { font-size: 13.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.eq-linha-info span { font-size: 12px; color: var(--d2-text-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.eq-linha-status { font-size: 11.5px; color: var(--d2-text-muted); flex: none; }
.eq-linha-status.online { color: #16a34a; }
.eq-linha-status.ocupado { color: #dc2626; }
.eq-linha-status.pausa { color: #f59e0b; }

/* Boas-vindas da instalacao (boas_vindas.php): botao de duvidas no painel da
   marca, sobre o fundo escuro do editorial */
.entrada-duvidas {
  align-self: flex-start;
  margin-top: 22px;
  background: rgba(255, 255, 255, .08);
  border-color: rgba(255, 255, 255, .25);
  color: #fff;
}
.entrada-duvidas:hover { background: rgba(255, 255, 255, .16); border-color: rgba(255, 255, 255, .4); color: #fff; }

/* validacao viva dos formularios de entrada: erro embaixo do proprio campo */
.entrada-form .campo-erro { margin-top: 5px; font-size: 12px; color: var(--d2-st-4); }
.entrada-form .d2-field { position: relative; }

/* ====== Boas-vindas da instalacao (boas_vindas.php): primeira tela do produto ====== */

.bv-layout { grid-template-columns: 1.08fr 1fr; max-width: 1320px; position: relative; }
.bv-painel-marca {
  position: relative;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  gap: 34px;
  padding: 48px 54px 40px;
  color: #fff;
  background:
    radial-gradient(ellipse at 108% 96%, rgba(23, 140, 105, .55) 0, transparent 58%),
    radial-gradient(ellipse at -10% -12%, rgba(34, 94, 91, .5) 0, transparent 55%),
    #0e2c2e;
  overflow: hidden;
}
.bv-orbe { position: absolute; border-radius: 50%; filter: blur(70px); pointer-events: none; }
.bv-orbe-a { width: 380px; height: 380px; right: -120px; top: -140px; background: rgba(110, 231, 183, .16); }
.bv-orbe-b { width: 300px; height: 300px; left: -110px; bottom: 8%; background: rgba(16, 185, 129, .14); animation: bv-flutua 9s ease-in-out infinite alternate; }
@keyframes bv-flutua { from { transform: translateY(0); } to { transform: translateY(-26px); } }
.bv-logo { width: 172px; height: auto; }
.bv-meio { position: relative; }
.bv-selo {
  display: inline-flex; align-items: center; gap: 9px;
  color: #a7f3d0; font-size: 12.5px; font-weight: 500; letter-spacing: .02em;
  border: 1px solid rgba(110, 231, 183, .35); background: rgba(110, 231, 183, .08);
  padding: 8px 14px; border-radius: 24px;
}
.bv-selo i { width: 7px; height: 7px; border-radius: 50%; background: #34d399; box-shadow: 0 0 0 0 rgba(52, 211, 153, .55); animation: bv-pulso 2.2s ease-out infinite; }
@keyframes bv-pulso { 70% { box-shadow: 0 0 0 9px rgba(52, 211, 153, 0); } 100% { box-shadow: 0 0 0 0 rgba(52, 211, 153, 0); } }
.bv-painel-marca h1 { font-size: clamp(32px, 3.2vw, 46px); font-weight: 600; line-height: 1.12; letter-spacing: -.045em; margin: 22px 0 16px; max-width: 480px; }
.bv-destaque { background: linear-gradient(100deg, #6ee7b7, #2dd4bf); -webkit-background-clip: text; background-clip: text; color: transparent; }
.bv-painel-marca > .bv-meio > p { color: #bfd8d2; line-height: 1.7; max-width: 420px; font-size: 15px; margin: 0 0 30px; }

/* Trilha da instalacao: feito, voce esta aqui, proximo passo */
.bv-passos { list-style: none; margin: 0; padding: 0; max-width: 400px; }
.bv-passos li { position: relative; display: flex; align-items: flex-start; gap: 14px; padding: 0 0 24px 0; }
.bv-passos li:last-child { padding-bottom: 0; }
.bv-passos li::before {
  content: ''; position: absolute; left: 15px; top: 34px; bottom: 2px; width: 2px;
  background: rgba(255, 255, 255, .14); border-radius: 2px;
}
.bv-passos li:last-child::before { display: none; }
.bv-passos li.feito::before { background: rgba(52, 211, 153, .5); }
.bv-passo-icone {
  flex: none; width: 32px; height: 32px; border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
  font-size: 13.5px; font-weight: 650;
  color: #9fbdb7; border: 1.5px solid rgba(255, 255, 255, .22); background: rgba(255, 255, 255, .05);
}
.bv-passo-icone svg { width: 15px; height: 15px; }
.bv-passos li.feito .bv-passo-icone { color: #04241c; background: #34d399; border-color: #34d399; }
.bv-passos li.atual .bv-passo-icone { color: #6ee7b7; border-color: #34d399; box-shadow: 0 0 0 5px rgba(52, 211, 153, .16); }
.bv-passo-texto { padding-top: 5px; font-size: 14.5px; color: #d7e8e3; font-weight: 500; letter-spacing: -.01em; }
.bv-passos li.feito .bv-passo-texto { color: #9fbdb7; text-decoration: line-through; text-decoration-color: rgba(159, 189, 183, .55); text-decoration-thickness: 1px; }
.bv-passo-texto em { display: block; font-style: normal; font-size: 11.5px; font-weight: 600; letter-spacing: .05em; text-transform: uppercase; color: #34d399; margin-top: 3px; }
.bv-rodape-marca { position: relative; display: flex; align-items: center; justify-content: space-between; gap: 16px; font-size: 12px; color: #9fbdb7; }
.bv-duvidas {
  display: inline-flex; align-items: center; gap: 9px;
  color: #d7e8e3; font-size: 13px; font-weight: 500; text-decoration: none;
  border: 1px solid rgba(255, 255, 255, .22); border-radius: 10px; padding: 10px 16px;
  transition: background .18s, border-color .18s, transform .18s;
}
.bv-duvidas:hover { background: rgba(255, 255, 255, .1); border-color: rgba(255, 255, 255, .38); transform: translateY(-1px); }
.bv-duvidas svg { width: 16px; height: 16px; }

/* Painel do formulario */
.bv-painel-form { position: relative; display: flex; align-items: center; justify-content: center; padding: 56px 58px; }
.bv-caixa { width: 100%; max-width: 420px; }
.bv-caixa h2 { font-size: 25px; font-weight: 650; letter-spacing: -.03em; margin: 0 0 8px; }
.bv-instrucao { font-size: 14px; color: var(--d2-text-muted); line-height: 1.6; margin: 0 0 26px; }
.bv-idioma {
  position: absolute; top: 22px; right: 26px;
  display: inline-flex; align-items: center; gap: 7px;
  color: var(--d2-text-muted); font-size: 13px;
  border: 1px solid var(--d2-border); border-radius: 10px; padding: 6px 10px;
  background: var(--d2-bg-elevated);
}
.bv-idioma svg { width: 15px; height: 15px; flex: none; }
.bv-idioma select { border: 0; background: transparent; color: inherit; font: inherit; outline: none; cursor: pointer; }
.bv-idioma .oculto { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.bv-form .d2-control { height: 44px; border-radius: 10px; }
.bv-form textarea.d2-control { height: auto; }
.bv-botao {
  width: 100%; height: 48px; margin-top: 18px;
  display: inline-flex; align-items: center; justify-content: center; gap: 10px;
  border: 0; border-radius: 12px; cursor: pointer;
  font: inherit; font-size: 15px; font-weight: 650; letter-spacing: -.01em; color: #fff;
  background: linear-gradient(120deg, #0d9d70, #0a7f63 62%, #0c6e60);
  box-shadow: 0 10px 24px -10px rgba(13, 157, 112, .65);
  transition: transform .18s, box-shadow .18s, filter .18s;
}
.bv-botao:hover { transform: translateY(-1px); filter: brightness(1.06); box-shadow: 0 14px 28px -10px rgba(13, 157, 112, .7); }
.bv-botao:active { transform: translateY(0); }
.bv-botao svg { width: 17px; height: 17px; transition: transform .18s; }
.bv-botao:hover svg { transform: translateX(3px); }
.bv-nota { margin: 18px 0 0; font-size: 12px; color: var(--d2-text-faint); text-align: center; }

/* entrada suave, em cascata */
.bv-anima { opacity: 0; transform: translateY(14px); animation: bv-entra .6s cubic-bezier(.2, .7, .3, 1) forwards; }
.bv-painel-marca .bv-anima:nth-child(1), .bv-topo.bv-anima { animation-delay: .05s; }
.bv-meio .bv-anima:nth-child(1) { animation-delay: .12s; }
.bv-meio .bv-anima:nth-child(2) { animation-delay: .2s; }
.bv-meio .bv-anima:nth-child(3) { animation-delay: .28s; }
.bv-meio .bv-anima:nth-child(4) { animation-delay: .36s; }
.bv-rodape-marca.bv-anima { animation-delay: .44s; }
.bv-caixa .bv-anima:nth-child(1) { animation-delay: .18s; }
.bv-caixa .bv-anima:nth-child(2) { animation-delay: .26s; }
.bv-caixa .bv-anima:nth-child(3), .bv-caixa form.bv-anima { animation-delay: .34s; }
.bv-caixa .bv-nota.bv-anima { animation-delay: .48s; }
@keyframes bv-entra { to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) { .bv-anima { animation: none; opacity: 1; transform: none; } .bv-orbe-b, .bv-selo i { animation: none; } }

@media (max-width: 1060px) {
  .bv-painel-marca { padding: 36px; }
  .bv-painel-form { padding: 44px 36px; }
}
@media (max-width: 900px) {
  .bv-layout { grid-template-columns: 1fr; }
  .bv-painel-marca { gap: 26px; padding: 30px 26px; }
  .bv-painel-marca h1 { font-size: 30px; }
  .bv-passos { display: none; }
  .bv-painel-form { padding: 30px 24px 40px; flex-direction: column; align-items: stretch; }
  .bv-idioma { position: static; align-self: flex-end; margin: 0 0 18px; }
  .bv-caixa { max-width: none; }
}